Punitha Krishnan
Banker
Bangalore
Summary
Dynamic Key Account Manager with [Number] years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Key Accounts Manager
IndusInd Bank Ltd
Bangalore
03.2017 - Current
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed key competitors to respond to competitive threats.
- Supported sales and reporting for large and medium-sized accounts.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Stayed current on company offerings and industry trends.
- Facilitated sale of [Products or Services] to customers.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Sr Customer Solutions Representative
Hewlett Packard Enterprise Private Limited
Bangalore
12.2014 - 01.2017
- Improved operations through consistent hard work and dedication.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Relationship Manager
HDFC Bank Ltd
Bangalore
01.2014 - 07.2014
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
ING Vysya Life Insurance Company Limited
Sales Manager
Bangalore
05.2012 - 09.2013
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination and planning skills to achieve results according to schedule.
Senior Transaction Processing Officer
Mphasis
Bangalore
09.2005 - 09.2009
- Increased customer satisfaction by resolving issues.
- Carried out day-to-day duties accurately and efficiently.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Exceeded goals through effective task prioritization and great work ethic.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Education
MBA - Finance
Karnataka State Open University
Mysore 06.2007 - 06.2009
Bachelor of Commerce
S M S G Jain College
Indiranagar 06.2002 - 06.2005
Timeline
Key Accounts Manager
IndusInd Bank Ltd
03.2017 - Current
Sr Customer Solutions Representative
Hewlett Packard Enterprise Private Limited
12.2014 - 01.2017
Relationship Manager
HDFC Bank Ltd
01.2014 - 07.2014
ING Vysya Life Insurance Company Limited
Sales Manager
05.2012 - 09.2013
MBA - Finance
Karnataka State Open University
06.2007 - 06.2009
Senior Transaction Processing Officer
Mphasis
09.2005 - 09.2009
Bachelor of Commerce
S M S G Jain College
06.2002 - 06.2005