R Harish
Urappakkam
Summary
Be a creative and active member in a professionally managed organization, where I can contribute to achieve the organizational as well as personal goals by utilizing and sharpening my skills.
With good understanding of the SCCM infrastructure. Familiar with service management tools such as BMC Remedy, Service now Control –M, BEM, QUALYS and Remote management tools such as Dame Ware, PC Anywhere and VNC. Well versed and good knowledge in ITIL based process.
Overview
8
8
years of professional experience
Work History
Assistant Engineer
3i InfoTech consultancy Pvt. Ltd
- Troubleshoot and resolve desktop issues, OS based error, Internet issues and network issues
- Manage desktop security policy such as boot password, disabling USB, Antivirus/patch update
- Maintain inventory for Desktops, Laptops, Printers and Scanners
- Perform vendor management handling various types of hardware issues such as Memory, HDD failures, CPU and Power issue in desktops, Laptops
- Manage and maintain KEDB – Known Error Database for various types of issue and solution provided.
Advance Support Specialist
AmecfosterWheeler
- Patch management of servers and end users estate along with troubleshooting
- Administered servers for client/agent installation
- Installing all kinds of software’s request via sccm
- Working closely with software/Hardware suppliers to resolve operational issues
- Worked with Network Security team to ensure proper SCCM ports where implemented
- Design and document Asset Intelligence, Software Inventory, and Hardware Inventory configuration for SCCM 2012 implementation.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Associate Prof: System Admin
CSC Pvt ltd
- Fixing operational issues and performing transfer/installation/un-installation of applications
- Managed Microsoft SCCM deployments in a large-scale global environment of 50,000+ users; oversaw deployments of large and complex applications targeted for mass audience
- Performed troubleshooting on machine clients when software failed to install on boxes
- Setup distribution server points
- Creating simple query based collections
- Install and troubleshoot Citrix and VMware issues
- Ensure timely closure of request
- Maintain healthy work relationship across teams to ensure smooth functioning of operations
- Coordinate with Queue manager for closure of incidents, alerts and requests within SLA
- Identify known issues and implement permanent fix
- Thereby implement continuous service improvement.
Consultant
Transunion
Chennai
12.2018 - Current
- Planned, deployed, and managed OS and application patching across enterprise environments using Microsoft Intune and SCCM (MECM).
- Designed and maintained patch management strategies for Windows servers and Windows 10/11 endpoints, ensuring timely remediation of security vulnerabilities.
- Scheduled, tested, and deployed monthly security updates, cumulative updates, and feature updates, following Microsoft Patch Tuesday best practices.
- Monitored patch deployment success rates and proactively resolved patch failures, installation errors, and reboot issues.
- Ensured endpoint and server compliance with organizational security policies and regulatory patching standards (ISO, internal audit requirements).
- Performed advanced troubleshooting of SCCM and Intune patch deployments, including WUA, WSUS, client health, and content distribution issues.
- Coordinated with security, infrastructure, and application teams to plan patch cycles, mitigate risks, and address application compatibility concerns.
- Managed patching for remote and hybrid devices using Intune update rings, feature update policies, and Windows Update for Business.
- Generated and analyzed patch compliance, vulnerability, and deployment status reports using SCCM reporting, Intune dashboards, and custom queries.
- Maintained detailed patching documentation, SOPs, and runbooks to standardize patch operations and reduce operational risk.
- Supported internal and external audits by providing evidence of patch compliance, remediation timelines, and security controls.
- Improved overall endpoint security posture by ensuring high patch compliance percentages and reduced exposure to known vulnerabilities.
Infrastructure Engineer
Mphasis
Chennai
03.2018 - 08.2018
- Generating compliance report for workstation patching
- Performing change order for patch implementation
- Remediating a non-compliance machine
- Knowledge of change management and incident management
- Perform root cause failure analysis using log files and reports
- Create and test SCCM 2012 automated applications for SCCM 2012 deployment
- Providing support to an users over the phone, Email and Chat support
- Troubleshoot and resolve desktop and network issues Part of Global service Desk (GSD) via Remedy
- Troubleshoot and resolve desktop and network issues
- Perform data recovery for users, based on approvals
- Maintain software license through Resource Allocation Management Systems (RAMS)
- Installation and configuration of VPN clients such as Cisco and Juniper.
Education
Diploma - Electronics and Communication Engineering
Shri Balaji Polytechnic
Vandalur01.2005
BE - Computer Science Engineering
Shri Andal Alagar College
Chennai01.2009
Skills
- Sccm
- Intune
- Desktop Support
Languages
English
Tamil
Hindi
Timeline
Consultant
Transunion
12.2018 - Current
Infrastructure Engineer
Mphasis
03.2018 - 08.2018
Assistant Engineer
3i InfoTech consultancy Pvt. Ltd
Advance Support Specialist
AmecfosterWheeler
Associate Prof: System Admin
CSC Pvt ltd
BE - Computer Science Engineering
Shri Andal Alagar College
Diploma - Electronics and Communication Engineering
Shri Balaji Polytechnic