R. SAITEJA
KHAMMAM
Summary
Highly skilled Zone Manager with background in overseeing sales and operations across multiple locations. Knowledgeable in strategic planning, budgeting, and team leadership serves as foundation of success. Significant impact made in prior roles by driving growth, enhancing operational efficiency, and promoting high-quality customer service. Demonstrates strong analytical skills coupled with problem-solving abilities to tackle challenges head on.
Overview
7
7
years of professional experience
Work History
Zonal Manager
Meghavi Wellness PVT
Bengaluru
04.2023 - Current
- Organized promotional events and interacted with community to increase sales volume.
- Implemented systems and procedures to increase sales.
- Collaborated with marketing teams to develop effective promotional materials that resonated with target audiences.
- Organized regular meetings between regional managers to share best practices across zones.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Built relationships with customers and community to establish long-term business growth.
- Managing multiple cities Like : Pune & Mumbai & Nagpur with 8 Hotels
- Led proposal development efforts, crafting compelling pitches that successfully secured new contracts and projects.
- Streamlined sales processes, resulting in improved efficiency and higher conversion rates.
- Oversaw regional operations to ensure compliance with wellness standards.
- Managed inventory levels to optimize product availability and reduce waste.
- Analyzed customer feedback to enhance service offerings and client satisfaction.
- Facilitated communication between departments to streamline operational processes.
- Implemented quality control measures to maintain high service standards.
- Created and managed budgets, monitored expenses and ensured cost-effectiveness of operations.
- Monitored inventory levels to maintain adequate supply for operations.
- Managed vendor relationships to ensure quality service and timely deliveries.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Led team meetings to discuss project updates and address challenges collaboratively.
- Business Development Signing up New Hotels & Malls
Cluster Manager Sales
Meghavi wellness PVT
10.2021 - 03.2023
- Collaborated with other departments to create a seamless guest experience throughout the resort or hotel property.
- Streamlined appointment scheduling for improved efficiency and increased bookings.
- Managed inventory control, reducing waste and lowering product costs.
- Managed expenses and controlled costs through proper Spa budget development and monitoring.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
- Checking and reporting integrity issues
- Outlets Sales and Operations
Branch Manager
Meghavi wellness PVT
02.2021 - 10.2022
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Guest complaints, escalations and resolutions
- Daily Reporting to HO for Sales and Operations
- Briefing of outlet and reporting to Zonal Head and HR
Duty Manager
Meghavi wellness PVT
10.2020 - 02.2021
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Reviews and rating of outlets in social media and Google platforms
- Ensuring Policy compliance by team members
Trainee Operations
Mint ebony
05.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected room deposits, fees, and payments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Industrial Training
The Lalith Group Of Hotels And Resorts
12.2018 - 06.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Streamlined hotel operations by assisting in daily tasks, including front desk management, housekeeping, and food services.
- working in all departments in hotel in 6months period
Education
International Diploma in Hotel & Hospitality Management -
Ask institute of Hotel Management and Culinary arts
Intermediate -
National Institute of open schooling
Secondary School Education -
Zilla Parishad secondary school
Skills
- Patience
- Decision Making
- Team Management
- Team building
- Organization and Time Management
- Remote Office Available
- Multitasking Abilities
- Budget management
Languages
- Hindi
- English
- Telugu
- Kannada
Disclaimer
I hereby Declare that all the information furnished above is true and correct. Required documents will be produced as when required
Personal Information
Languages
Telugu
First Language
English
Proficient
C2
Hindi
Upper Intermediate
B2
Spanish
Beginner
A1
Timeline
Zonal Manager
Meghavi Wellness PVT
04.2023 - Current
Cluster Manager Sales
Meghavi wellness PVT
10.2021 - 03.2023
Branch Manager
Meghavi wellness PVT
02.2021 - 10.2022
Duty Manager
Meghavi wellness PVT
10.2020 - 02.2021
Trainee Operations
Mint ebony
05.2019 - 03.2020
Industrial Training
The Lalith Group Of Hotels And Resorts
12.2018 - 06.2019
International Diploma in Hotel & Hospitality Management -
Ask institute of Hotel Management and Culinary arts
Intermediate -
National Institute of open schooling
Secondary School Education -
Zilla Parishad secondary school