R. Srividya
Chennai
Summary
A dynamic professional with 24 of experience in the areas of Training, Client Servicing, Process Stability/Improvement & Team Management. Presently associated with PNB METLIFE Life Insurance co ltd as Cluster training manager.
Overview
27
27
years of professional experience
2
2
Certificates
1
1
Language
Work History
Cluster Training manager
PNB MetLife Insurance co ltd
06.2019 - Current
- Handling Unit Heads, Front line managers and Distributors for products, sales process and development.
- Strategize, train and coach at all levels.
- Have qualified as a Platinum trainer the highest recognition in the organization for almost 4 times in 6 years.
- With Certification in Coaching, every month coaches 5 Managers.
- I am one of the identified induction trainers for L1 & L2 managers.
- Accomplished Advanced facilitation skills certificate from Symbiosis Institute of management.
Sr. Trainer BFSI
TVS Training Services
01.2017 - 01.2019
- TOSHIBA: Positive Attitude, Team Building, Self- Awareness, Bridging Levels, Creativity at workplace
- TOSHIBA JSW: Goal Setting, Positive Attitude and Communication skills, SWOT
- Gulf Petroleum: Positive Thinking, Time Management and Problem solving skills, Insurance.
- Apollo Tyres: Positive Thinking, Self-awareness, Goal Setting.
- Volex Industries: Importance of Work, Stress Management, Work life balance
- Regularly conducting training programs for clients like ICICI, AXIS BANK, MAX LIFE, CHOLA MS for their Sales Team
- Content Development for companies like Kellogg’s, Toshiba and FMCG companies on topics like Time Management, Objection Handling, Telephone etiquettes and Email etiquette, Effective communication and Attitude development, Positive Thinking and Approach, SWOT Analysis
- Training Programs on People Relationship, Classroom Handling, Team Work, developing passion in a profession for Teachers for a couple of schools.
- Imparted Training to a few Government aided Schools in and around Kanchipuram and provided counselling for students to cope up with stress and time management.
Manager Training
Aegon Religare Life Insurance
08.2011 - 04.2013
- Building, Training and Monitoring Consultants and motivating them to achieve their targets.
- Interacting with the direct Market Builders and corporate segment, Clients to identify and analyze new customers.
- Training the new people on board and constant monitoring through DFT and PRPs
- Driving the new hires to achieve the specified goals within the given time frame.
- Constant Motivation to the agent advisors by means of additional support by means of training
- Have been given the responsibility of handling multiple branches (2 branches in Chennai)
- Handled additional responsibility of handling a branch ROTN - Trichy
Senior Business Executive
NIIT – SAP
01.2011 - 08.2011
- Developing SAP business by meeting customer walk in's & corporate business
Assistant Manager Training
Max New York Life Insurance
03.2008 - 09.2010
- Building, Training and Monitoring Consultants and motivating them to achieve their targets.
- Interacting with the direct Market Builders and corporate segment, Clients to identify and analyse new customers.
- Training the new people on board and constant monitoring through DFT and PRPs
- Driving the new hires to achieve the specified goals within the given time frame.
- Constant Motivation to the agent advisors by means of additional support by means of training
Sr. Customer Executive
HCL BPO Services
01.2007 - 03.2008
- Coordinating with all functions across the floor to ensure that the customer’s queries are replied back promptly and timely action is taken to ensure maximum customer satisfaction.
- Attending conference calls with Dutch-based customers; reported on a weekly and monthly basis on process performance.
Team Manager
Standard Chartered Bank DSA
03.2004 - 06.2005
- Was Handling a team size of 10 executives and constant follow up with them and motivating them to ensure that the team target was met upto the company’s expected levels.
Counsellor
SSI (Software Solutions Integrated)
03.1999 - 06.2000
- Was assigned the charge of doing presentations in corporate companies and also with the individuals. Identify the exact need of the client and promote the right kind of solution matching their expectations
- Also Worked as A Medical Representative for Client ZYDUS Cadilla for a period of one year (Sep’97 – Feb 98) donning the responsibility to meet prospective clients and promote the company’s products
Education
Bachelor of Science - Zoology
GVG Visalakshi College For Women
Udumalpet 04.2001 -
Skills
Leadership training
Workforce planning
Staff development plans
Program management
Training solutions development
Soft skills training
Training facilitation
New hire on-boarding
Course development
Virtual training
Public speaking
Coaching and mentoring
Certification
Advanced Facilitation skills
Timeline
Advanced Facilitation skills
06-2023
DISC certified
08-2022
Cluster Training manager
PNB MetLife Insurance co ltd
06.2019 - Current
Sr. Trainer BFSI
TVS Training Services
01.2017 - 01.2019
Manager Training
Aegon Religare Life Insurance
08.2011 - 04.2013
Senior Business Executive
NIIT – SAP
01.2011 - 08.2011
Assistant Manager Training
Max New York Life Insurance
03.2008 - 09.2010
Sr. Customer Executive
HCL BPO Services
01.2007 - 03.2008
Team Manager
Standard Chartered Bank DSA
03.2004 - 06.2005
Bachelor of Science - Zoology
GVG Visalakshi College For Women
04.2001 -
Counsellor
SSI (Software Solutions Integrated)
03.1999 - 06.2000
Personal Details
Tamil, English, Hindi, Telugu and Dutch (to an extent)
Involvement Sales
- Having been a part of Pharma sales has given me a hands on exposure to sales which involved handling both retail pharmacies and stockists.
- Team Manager with Standard Chartered Bank personal loans division
- Customer Service executive in HCL BPO
- Counselor for Software Sales with brands like NIIT and SSI