Rabbil Varaiya
Deputy Branch Manager
Ahmedabad
Summary
Dynamic banking professional with extensive experience at IndusInd Bank, excelling in operational efficiency and team leadership. Proven track record in regulatory compliance and staff development, enhancing customer relationships and driving growth. Skilled in cash handling and decision-making, fostering a culture of excellence and accountability within the branch.
Overview
10
10
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Deputy Branch Manager
IndusInd Bank
01.2024 - Current
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
- Conducted regular audits of branch operations to identify areas for improvement and implement corrective actions.
- Acted as interim Branch Manager during vacations or absences from work; providing seamless leadership continuity without sacrificing operational efficiency.
- Enhanced branch efficiency by streamlining internal processes and implementing staff training programs.
- Monitored employee performance and provided constructive feedback for professional growth and development.
- Ensured strict adherence to all regulatory requirements through consistent enforcement of policies and procedures across the branch team members.
- Implemented risk management protocols, reducing financial losses due to fraud or operational errors.
- Managed cross-selling initiatives that expanded existing customer relationships while bringing onboard new clientele, contributing to the overall growth of the branch.
- Complied with regulatory guidelines and requirements.
- Complied with established internal controls and policies.
Senior Personal Banker
Yes Bank
01.2021 - 01.2024
- Enhanced customer satisfaction by providing personalized banking solutions and prompt service.
- Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
- Managed high-net-worth clients, ensuring their financial goals were met with tailored banking services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Customer Service Officer
Axis Bank
07.2018 - 02.2021
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Completed data entry to record call notes, suggestions and questions.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Value Banker
ICICI Bank
10.2015 - 06.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Post-Graduate Certificate - Banking And Finance
IFBI
Vadodara 04.2001 -
Bachelor of Commerce - Accounting And Finance
Maharaja Sayajirao University
Vadodara 04.2001 -
HSC - Commerce
Kendriya Vidyalaya EME
Vadodara 04.2001 -
Skills
Banking operations and team management
Certification
IRDA
Timeline
Deputy Branch Manager
IndusInd Bank
01.2024 - Current
Senior Personal Banker
Yes Bank
01.2021 - 01.2024
Customer Service Officer
Axis Bank
07.2018 - 02.2021
Value Banker
ICICI Bank
10.2015 - 06.2018
Post-Graduate Certificate - Banking And Finance
IFBI
04.2001 -
Bachelor of Commerce - Accounting And Finance
Maharaja Sayajirao University
04.2001 -
HSC - Commerce
Kendriya Vidyalaya EME
04.2001 -
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