Rabia
Delhi
Summary
Dynamic HR professional with a proven track record at Genpact, excelling in end-to-end recruitment and talent management. Expertise in salary negotiation and onboarding, complemented by strong decision-making and adaptability skills. Enhances employee engagement while streamlining HR operations for a seamless experience for candidates and associates. Aiming to leverage these competencies to drive organizational success and foster a positive workplace culture.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Management Trainee
GENPACT
11.2023 - Current
- Leverage business knowledge and expertise to identify opportunities for process improvements.
- Creating & Maintaining process documentation in SOP’s.
- Effectively managed HR helpdesk and operations, utilising a ticket system for efficient inquiry response within shared services.
- Addressing the appropriate responses to the questions which has been raised from the working associate, Control and handle business processes for data updates and modifications in records and success factors.
- Support the user acceptance testing for new users for associates who must have access.
- Support team in complex transaction of processing on ZENDESK ticketing tool on enquiry and issues related to grievance.
- Managing policy and assisting working associates with advice and comprehension of policies such as paid time off, benefit enrolment, new user access, termination, retirement, unemployment, and rehire updates from tool.
- Coordinate with the team to resolve ticket enquiries, especially TAT, with assistance from other teams.
- Assisting associates with password resets and new user access on programs like ADP, and Success Factor.
- Working on unemployment claims on the US ADP portal, where we shared how many days the associate had not worked and needed financial support during those days. If required, we filled out the portal's mandatory information with the manager's confirmation, then we filled out all the Mandatory information and closed the claim so that he would receive financial support.
- Taking care of giving associates the most recent information on benefits, including paid time off (PTO), updated leave of absence (LOA), Alight insurance updates, retirement procedures, 401(k) plans, and updated workflow on approvals to update PTO.
- As per the requirement of the query routing the ticket with respective teams.(related to cheque or any payment so payroll can help the associate and close the ticket on their end.)
- Manage Localization, repatriation, and assignment extension in accordance with SOP.
HR Consultant
Genpact
11.2021 - 01.2023
- Manage end to end recruitment process, including sourcing, screening, short listing candidates for financial process (Record to Report, Procure to Pay, Source to Pay, FP&A on all designation).
- Coordinate and schedule interviews with hiring managers.
- Utilize various job portals via Naukri.com, Monster, LinkedIn and internal data, career portal to screen the resume & conduct virtual interviews for suitable candidates.
- Facilitate and coordinate with training team for Onboarding process for new hires.
- Managing shortlisted candidates for Documentation & Salary negotiation, Offer preparation.
- Ensure the Offer Letters are released to the selected candidates. Ensure Offers are Accepted.
- Ensure the Background checks are cleared before ensuring the candidate joins.
- Prepare and update the Data and MIS on all the steps involved in the recruiting process.
- Communicate and document matters with all the relevant stakeholders on recruiting statuses and updates.
- Taking take care of Applicant Tracking Systems ATS (TALEO & Avature).
- Answer candidate’s queries regarding the application process.
- Provide interview feedback when necessary and appropriate.
HR–Executive
Square Dot Com Pvt Ltd (Square Yards)
11.2020 - 05.2021
HR – Associate
Global Hunt India Pvt Ltd (HO)
06.2019 - 04.2020
HR - Recruiter
Infinium Associates
03.2018 - 05.2019
Education
MBA/PGDM - HR & Marketing
New Delhi Institute of Management
01.2020
B.A -
Mata sundry college for women
01.2017
12th - CBSE
01.2012
10th - CBSE
01.2010
Skills
- Talent Management
- Offer Management
- End-to-end recruitment
- Salary negotiation
- Onboarding
- Decision making
- Adaptability
- Employee Engagement
- HR operations
Certification
- Certification in Lean Six Sigma (Yellow Belt)
- Certification in Generative AI
- Certification in Data Literacy
- Certification in Change Management
- Certification in People Management
Timeline
Management Trainee
GENPACT
11.2023 - Current
HR Consultant
Genpact
11.2021 - 01.2023
HR–Executive
Square Dot Com Pvt Ltd (Square Yards)
11.2020 - 05.2021
HR – Associate
Global Hunt India Pvt Ltd (HO)
06.2019 - 04.2020
HR - Recruiter
Infinium Associates
03.2018 - 05.2019
MBA/PGDM - HR & Marketing
New Delhi Institute of Management
B.A -
Mata sundry college for women
12th - CBSE
10th - CBSE
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