Summary
Overview
Work History
Education
Skills
Timeline
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Rachana  Pillai

Rachana Pillai

Human Resources
Mumbai

Summary

Personable Human Resource Associate with a solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.

Overview

4
4
years of professional experience

Work History

Human Resources Associate

TranZact
Mumbai
2022.08 - Current
  • Creating and executing recruitment strategies to get the best qualified talent pool of professionals and built a strong candidate pipeline
  • Coordinating with external HR agencies for relevant job openings
  • Revamping job descriptions and posting job openings on various job portals and social media platforms
  • Managed relationships with candidates giving them a good candidate experience right from the initial conversation of the opportunity to hiring them
  • Managing the People side of TranZact
  • Creating and building new policies, and strategies for cost reduction
  • Managing the entire employee life cycle right from onboarding them to exit processes
  • Ensuring pre-onboarding processes and employee documentation are all in place
  • Built and hosted weekly employee engagement activities to keep building a good culture at TranZact
  • Playing a crucial role in setting up the employer branding for TranZact increasing our followers from 4000 to 5000 in a span of 3 months
  • Modifying and bringing in new policies and processes for TranZact to create a positive organizational climate and culture
  • Performing quarterly CFR’s to understand employee performance standpoint
  • Performing quarterly 1-1’s with Founders, Squad leaders, & employees to understand ENPS.

Associate Project Manager

Cogno AI
Mumbai
2022.01 - 2022.02
  • Gathered client requirements for project planning and advised on implementation for chatbot projects with various banking and financial industries
  • Cultivated a collaborative environment daily with the team to make sure milestones were met
  • Worked with developers to make sure they were meeting upon the agreed timelines
  • Directing all project management components of engagements from strategy through execution including issue identification and resolution, communication and change management, and development of high-quality deliverables
  • Provided an extraordinary customer service experience, handled escalated issues post installation and helped clients with technical expertise in order to resolve doubts
  • Defined project plans, process documentation and ensured root cause analysis for processes to bring in more preventive actions.

Graduate Assistant

University of New Haven, Family Business
Connecticut
2019.01 - 2020.05
  • Assisted the Director of Operations with event planning for 40+ family business members, administrative and confidential information including preparation presentations, invoices, purchase orders, supplies, meeting documents
  • Reorganized DEI projects by generating creative solutions which increased the inclusion rate by 50%.

Project Coordinator

HERE Technologies
Mumbai
2015.12 - 2018.04
  • Translated stakeholder(MEA, EEU, NA, and WEU Regions) and client’s requirements into different tangible deliverables such as functional specifications, business requirement documents, and user stories
  • Presented a weekly report with stakeholders, clients, and management team for determining project status by analyzing Key Performance Indicators (KPI's) & Metric Performance Indicators (MPI's)
  • Led customer research to identify user pain points and implemented process improvements to solve them which resulted in 20% higher business efficiency
  • Collaborated with the data assurance team and quality team to define the quality measures & steps for analysis on cross-functional teams and vendor's production work
  • Engaged with Tool development teams and Product Owners and developed improvements to existing processes to deliver improved business performance and effectiveness.

Education

Masters In Business Administration - Human Resource Management

University of New Haven
New Haven, CT, USA
2018.08 - 2020.05

Bachelor of Science - Information Technology

University of Mumbai
Mumbai, India
2012.07 - 2015.05

Skills

    Talent Acquisition

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Timeline

Human Resources Associate

TranZact
2022.08 - Current

Associate Project Manager

Cogno AI
2022.01 - 2022.02

Graduate Assistant

University of New Haven, Family Business
2019.01 - 2020.05

Masters In Business Administration - Human Resource Management

University of New Haven
2018.08 - 2020.05

Project Coordinator

HERE Technologies
2015.12 - 2018.04

Bachelor of Science - Information Technology

University of Mumbai
2012.07 - 2015.05
Rachana PillaiHuman Resources