Rachana Pillai
Human Resources
Mumbai
Summary
Personable Human Resource Associate with a solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.
Overview
4
4
years of professional experience
Work History
Human Resources Associate
TranZact
Mumbai
08.2022 - Current
- Creating and executing recruitment strategies to get the best qualified talent pool of professionals and built a strong candidate pipeline
- Coordinating with external HR agencies for relevant job openings
- Revamping job descriptions and posting job openings on various job portals and social media platforms
- Managed relationships with candidates giving them a good candidate experience right from the initial conversation of the opportunity to hiring them
- Managing the People side of TranZact
- Creating and building new policies, and strategies for cost reduction
- Managing the entire employee life cycle right from onboarding them to exit processes
- Ensuring pre-onboarding processes and employee documentation are all in place
- Built and hosted weekly employee engagement activities to keep building a good culture at TranZact
- Playing a crucial role in setting up the employer branding for TranZact increasing our followers from 4000 to 5000 in a span of 3 months
- Modifying and bringing in new policies and processes for TranZact to create a positive organizational climate and culture
- Performing quarterly CFR’s to understand employee performance standpoint
- Performing quarterly 1-1’s with Founders, Squad leaders, & employees to understand ENPS.
Associate Project Manager
Cogno AI
Mumbai
01.2022 - 02.2022
- Gathered client requirements for project planning and advised on implementation for chatbot projects with various banking and financial industries
- Cultivated a collaborative environment daily with the team to make sure milestones were met
- Worked with developers to make sure they were meeting upon the agreed timelines
- Directing all project management components of engagements from strategy through execution including issue identification and resolution, communication and change management, and development of high-quality deliverables
- Provided an extraordinary customer service experience, handled escalated issues post installation and helped clients with technical expertise in order to resolve doubts
- Defined project plans, process documentation and ensured root cause analysis for processes to bring in more preventive actions.
Graduate Assistant
University of New Haven, Family Business
Connecticut
01.2019 - 05.2020
- Assisted the Director of Operations with event planning for 40+ family business members, administrative and confidential information including preparation presentations, invoices, purchase orders, supplies, meeting documents
- Reorganized DEI projects by generating creative solutions which increased the inclusion rate by 50%.
Project Coordinator
HERE Technologies
Mumbai
12.2015 - 04.2018
- Translated stakeholder(MEA, EEU, NA, and WEU Regions) and client’s requirements into different tangible deliverables such as functional specifications, business requirement documents, and user stories
- Presented a weekly report with stakeholders, clients, and management team for determining project status by analyzing Key Performance Indicators (KPI's) & Metric Performance Indicators (MPI's)
- Led customer research to identify user pain points and implemented process improvements to solve them which resulted in 20% higher business efficiency
- Collaborated with the data assurance team and quality team to define the quality measures & steps for analysis on cross-functional teams and vendor's production work
- Engaged with Tool development teams and Product Owners and developed improvements to existing processes to deliver improved business performance and effectiveness.
Education
Masters In Business Administration - Human Resource Management
University of New Haven
New Haven, CT, USA 08.2018 - 05.2020
Bachelor of Science - Information Technology
University of Mumbai
Mumbai, India 07.2012 - 05.2015
Skills
Talent Acquisition
HR Operations
Communication Skills
HR policies
Administrative support
Team Building
File and records management
HRBP
Timeline
Human Resources Associate
TranZact
08.2022 - Current
Associate Project Manager
Cogno AI
01.2022 - 02.2022
Graduate Assistant
University of New Haven, Family Business
01.2019 - 05.2020
Masters In Business Administration - Human Resource Management
University of New Haven
08.2018 - 05.2020
Project Coordinator
HERE Technologies
12.2015 - 04.2018
Bachelor of Science - Information Technology
University of Mumbai
07.2012 - 05.2015