Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Raghavendra Shindhe

Bangalore

Summary

Currently working as Lead – Cloud and non-cloud Renewals, Quoting / Saas Bookings & Revenue at Alvaria, Inc. Competent & efficient professional with an experience of about 13 years in Cloud / Order Management, Contract Management, Sales Operations, SFCPQ and Renewal Operations.

Overview

15
15
years of professional experience

Work History

LEAD (ORDER MGMT / CLOUD / RENEWALS),

Alvaria Inc
Bangalore
06.2016 - Current

• Currently handing a Team of 11 Specialist and ensuring smooth process (Renewals, Quoting & Order Booking) execution in line with organization goal.

• Generate renewal quotes, including validation, auditing, and management of all aspects of Alvaria maintenance and subscription renewal.

• Maintain accurate and timely forecasts on a rolling 120-daybasis. Meet quarterly and annual targets.

• SPOC for processes related to SaaSrenewal. Act as a catalyst, driving all internal processes including Finance, Deal Management, Legal, Order Management, Collections to ensure timely renewal of the instance.

• Work with AE's / Sales and deal desk to prepare quotes for add on/migration

/renewals, quote revisions etc.

• Understands company specific product/support offerings, pricing policies and programs to ensure accuracy and compliance

• Work closely with the IT, Sales, finance and legal teams to resolve discrepancies and ensure all necessary information is accurate prior to final order processing.

• Create and analyze reports on quote generation, order processing timelines and order accuracy to ensure operational efficiency.

• Support UAT (reproduce issues, monitoring, fixing with the team).

ORDER MANAGEMENT SPECIALIST (Level 3)

Thomson Reuters
Bangalore
08.2010 - 06.2016
  • Liaise with Legal to create standardized Thomson Reuters templates / Order form and agreement copies.
  • Manage order tracking (order to cash) and opportunity creation in Siebel and TSFDC).
  • Acting as a sales adviser by coordinating with multiple internal teams to have a better control checks in place.
  • Work closely with Deal Desk to ensure compliance polices are met and appropriate business approvals are obtained.
  • Collaborate with sales, approvers and legal parties and generate documents to facilitate deal closures.
  • Prepare order forms, TRSC, TRMA documents & associated approval documentation.
  • Processing & Validating the Quotes as per customer signed agreement.
  • Act as an “expert” resource for the Sales team on any questions relating to Thomson Reuters ordering process or policies

Education

Bachelor of Commerce: Financial Accounting -

C S I College of Commerce
Dharwad, Karnataka, India
04.2004

Pre-University Education: Accounting and Business Management -

J S S Commerce College
Dharwad, Karnataka, India
05.2001

Secondary Schooling, Class 10th: SSLC School Education -

B M H S English Medium High School
Dharwad, Karnataka, India
04.1999

Skills

  • SFCPQ Quoting
  • Sales Support
  • Order to Cash
  • Salesforce CPQ & SFCPQ
  • Escalation Mgmt
  • Organized & flexible
  • Complex deals
  • Team Handling
  • NetSuite (ERP)

Accomplishments

  • As a part of pilot process, actively involved in successful transition of Order Management process from US to India.
  • Collaborated with IT to develop a custom analytics dashboard in NetSuite, boosting data-driven decision-making.
  • Worked closely with sales during data migration from Noble into Alvaria Systems in terms of quoting process.
  • Developed and maintained process documentation, SOP and work instructions (checklist to sales ) to ensure consistency and compliance with regulatory requirements.
  • Got many R&R awards from the management periodically.
  • Few Process Improvements
  • PS project link Notification, POD attached Notification, Accruals Notification
  • EOSL, Non-Annual Fee, Education dates automation in SFDC

Languages

  • English, Advanced (C1)
  • Hindi, Upper intermediate (B2)
  • Kannada, Intermediate (B1)

Timeline

LEAD (ORDER MGMT / CLOUD / RENEWALS),

Alvaria Inc
06.2016 - Current

ORDER MANAGEMENT SPECIALIST (Level 3)

Thomson Reuters
08.2010 - 06.2016

Bachelor of Commerce: Financial Accounting -

C S I College of Commerce

Pre-University Education: Accounting and Business Management -

J S S Commerce College

Secondary Schooling, Class 10th: SSLC School Education -

B M H S English Medium High School
Raghavendra Shindhe