Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Languages
Timeline
Generic

Raghavendra Shindhe

Bangalore

Summary

Currently working as Lead - Cloud / Order Management & Revenue at Alvaria, Inc.

Competent & efficient professional with an experience of about 13 years in Cloud / Order Management, Contract Management, Sales Operations, Renewals/ CPQ and Asset Management.


Overview

13
13
years of professional experience

Work History

Lead Business Process Analyst (Order Mgmt / Cloud

Alvaria Inc
06.2016 - Current
  • Currently handing a Team of 8 -10 Specialist and ensuring smooth process execution in line with organization goals.
  • Manage all customer order management, billing, and entitlements processes (SaaS ) with a focus on delivering superior customer service while meeting customer billing requirements.
  • Lead monthly OM and Billing close processes to ensure all processes are adhered to and SLA’s achieved.
  • Invoicing Recurring and Usage invoices for customers in NetSuite and thereby ensure billing information is accurate, timely and of the highest quality
  • Preparation of various reports such as Cancellation report, TAT analysis report, Pending billing orders, NBD report, Closed Won Opptys report etc.
  • Work closely with AR/ Collector for any billing queries and resolve the same through processing credit memos, SLA credits, RMAs, Rebills.
  • Listen to team members’ feedback and resolve any issues or conflicts, Discover training needs and provide coaching.
  • Collaborate with Tax Team for any invoice discrepancy and there by resolve the invoicing query.
  • Reporting and providing statistics; creation and maintenance of ad-hoc and established reporting in Excel.
  • Work with different finance teams such as - Renewals Team, Order Booking, Technical Team, Revenue Recognition, Collections and Customer Master Data Management.

Order Management Specialist

Thomson Reuters
08.2010 - 06.2016
  • Liaise with Legal to create standardized Thomsonreuters templates / Order form and agreement copies.
  • Manage order tracking (order to cash) and opportunity creation in Siebel and Trust (SFDC).
  • Acting as a sales adviser by coordinating with multiple internal teams to have a better control checks in place.
  • Work closely with Deal Desk to ensure compliance polices are met and appropriate business approvals are obtained.
  • Collaborate with sales, approvers and legal parties and generate documents to facilitate deal closures.
  • Prepare order forms, TRSC, TRMA documents & associated approval documentation.
  • Processing & Validating the Quotes as per customer signed agreement.
  • Act as an “expert” resource for the Sales team on any questions relating to Thomson Reuters ordering process or policies.

Education

Bachelor of Commerce - Financial Accounting I

C S I College of Commerce
Dharwad
04.2004

Pre-University Education - Accounting And Business Management

J S S Commerce College
Dharwad
05.2001

Secondary Schooling, Class 10th. - General School Education

B M H S English Medium High School
Dharwad
04.1999

Skills

    Apttus CPQ Invoicing Usage Billing Order booking Telephone Number Billing Renewal Quoting Credit Memo and Rebill Operations RMA and SLA Credits Termination process Order Management MSBP Creation NetSuite Salesforce CPQ, DocuSign, NetSuite

Accomplishments

  • Have done various process improvements such as -
  • PS project link Notification
  • Shipment Notification
  • POD attached Notification
  • EOSL, Non Annual Fee, Education dates automation in NS
  • Got many R&R awards from the management periodically

Hobbies

I am enthusiastic about the sports and enjoy the most in my free time..Cricket, Chess and Carrom

Languages

English
Advanced (C1)
Hindi
Upper intermediate (B2)
Kannada
Intermediate (B1)

Timeline

Lead Business Process Analyst (Order Mgmt / Cloud

Alvaria Inc
06.2016 - Current

Order Management Specialist

Thomson Reuters
08.2010 - 06.2016

Bachelor of Commerce - Financial Accounting I

C S I College of Commerce

Pre-University Education - Accounting And Business Management

J S S Commerce College

Secondary Schooling, Class 10th. - General School Education

B M H S English Medium High School

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Raghavendra Shindhe