Raghvendra Singh Parihar
New Delhi
Summary
Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency.
Overview
16
16
years of professional experience
Work History
Senior Associate
QUESS CORP LTD (SAMSUNG INDIA ELECTRONICS)
DELHI
04.2014 - Current
- Developed and implemented strategies for increasing customer satisfaction.
- Provided direction and guidance to junior associates on complex tasks.
- Analyzed data and created reports for senior management.
- Identified cost savings opportunities through process optimization.
- Created monthly forecasts based on historical data analysis.
- Reviewed customer feedback surveys to identify areas of improvement.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Maintained positive working relationship with fellow staff and management.
Sales Professional
APPLE INC.
New Delhi
06.2012 - 03.2014
- Answered incoming telephone calls to provide store, products and services information.
- Sales and meet target on a monthly basis.
- Stock management, according to planned targets, helps meet our store target.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained records related to sales for store management.
Senior Store Manager
ESSAR GROUP LTD ( THE MOBILE STORE)
New Delhi
06.2011 - 05.2012
- Motivated and supervised staff to ensure productivity and customer satisfaction.
- Developed strategies for increasing store sales, improving operational efficiency, and reducing costs.
- Monitored stock levels and ordering of new merchandise as needed.
- Conducted performance reviews for employees in a timely manner.
- Maintained accurate records of all daily transactions including sales receipts, discounts, returns.
- Ensured compliance with company policies and procedures regarding safety, security, cash handling.
- Trained new staff members on policies, procedures, product knowledge and selling techniques.
- Performed regular audits of store operations to identify areas for improvement.
Sale Promotions Specialist
RESEARCH & MOTION LTD (BLACKBERRY MOBILES)
New Delhi
08.2009 - 06.2011
- Mobile accessories, Blackberry recharge plans for mobile sales to walk-in customers.
- Calling to those customers who have walked in previously for matured the hot lead.
- Taught customers how to personalize experiences with products and obtain maximum benefit.
- Produced informational brochures detailing product features, use and care.
Customer Support Specialist
iEnergizer Global (BPO)
New Delhi
05.2008 - 08.2009
- Technical Support in Australian Web & Chat Process, to help on gaming to clear levels and provide satisfaction to achieve the next level of game.
- Software installation assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Responded quickly to customer inquiries, needs and problems.
Education
High School Diploma -
CRB Public School
Mainpuri, Uttar Pradesh 03-2003
Skills
- Sales Expertise
- Teamwork
- Inventory Management
- POS system operation
- Performance monitoring
- Schedule Management
- Account Reconciliation
- Customer Handling & Support
- Financial Management
- Preparing reports
- Decision-Making
- Business strategies
Affiliations
- Learning New Things Like software and love to reading Hindu Mythology Books.
- Every Day Write Blog for Websites.
- On Day of Visit Temples with Family
Accomplishments
- Couples of Certificates achieve Awards for meet Targets.
- Earn incentives on monthly Basis.
- Recognition from seniors
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Senior Associate
QUESS CORP LTD (SAMSUNG INDIA ELECTRONICS)
04.2014 - Current
Sales Professional
APPLE INC.
06.2012 - 03.2014
Senior Store Manager
ESSAR GROUP LTD ( THE MOBILE STORE)
06.2011 - 05.2012
Sale Promotions Specialist
RESEARCH & MOTION LTD (BLACKBERRY MOBILES)
08.2009 - 06.2011
Customer Support Specialist
iEnergizer Global (BPO)
05.2008 - 08.2009
High School Diploma -
CRB Public School
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