RAHESH MADHAVAN
Chennai
Summary
Actively exploring opportunities in service advising, sales consulting, and customer service roles.
Overview
16
16
years of professional experience
Work History
Sales Executive
Clairvoyance Telemarketing Pvt. Ltd.
12.2006 - 10.2007
- Promoted tailored products by aligning with customer needs and budgets, building strong client relationships and consistently exceeding sales targets through effective communication and upselling.
- Effectively addressed customer objections by actively listening, understanding concerns, and delivering clear, solution-focused responses.
Support Engineer
Bandvalley Technologies Pvt. Ltd.
11.2007 - 03.2010
- Provided voice and non-voice support by resolving customer queries on time. Worked with the technical team to ensure smooth communication and customer satisfaction.
- Coordinated between clients and technical teams to translate needs into actionable solutions, ensuring timely resolution of issues and enhancing overall customer satisfaction.
Team Lead
Pyrra Sutures Pvt. Ltd
04.2016 - 04.2023
- Customer-Centric Operations: Handled key client escalations, adjusting production timelines and aligning internal teams to meet client expectations—resulting in repeat business and stronger client loyalty.
- Financial & Strategic Oversight: Managed budgeting, cost analysis, and forecasting for the plant and cost-control measures that improved profitability. Led cross-functional initiatives in negotiation, sourcing, and client account management.
- Quality Assurance & Regulatory Compliance: Ensured full adherence to GMP, ISO, and industry-specific standards. Conducted regular internal audits and stayed abreast of regulatory changes, resulting in zero major audit non-compliances and increased client trust.
Education
Bachelor of Engineering (B.E.) - Electrical and Electronics Engineering
Easwari Engineering College
Skills
- Customer Relationship Management
- Procurement and Sourcing
- Audit and Certification Maintenance
- Financial Oversight and Budgeting
- Cost Analysis and Forecasting
- Production Process Optimization
Languages
English
Tamil
Malayalam
Hindi
Personal Information
- Nationality: Indian
- Marital Status: Married
Timeline
Team Lead
Pyrra Sutures Pvt. Ltd
04.2016 - 04.2023
Support Engineer
Bandvalley Technologies Pvt. Ltd.
11.2007 - 03.2010
Sales Executive
Clairvoyance Telemarketing Pvt. Ltd.
12.2006 - 10.2007
Bachelor of Engineering (B.E.) - Electrical and Electronics Engineering
Easwari Engineering College
Similar Profiles
DILPREET SINGHDILPREET SINGH
Sales Executive at Mohilla Telemarketing Pvt. LtdSales Executive at Mohilla Telemarketing Pvt. Ltd
Elizabeth UrbinaElizabeth Urbina
Telemarketer at ROI TelemarketingTelemarketer at ROI Telemarketing
Belinda LewisBelinda Lewis
Customer Service Representative at West TelemarketingCustomer Service Representative at West Telemarketing
Monika KMonika K
Billing Operation at ToastBilling Operation at Toast
V Madhwaraj RaoV Madhwaraj Rao
Senior Consultant at Infosys LimitedSenior Consultant at Infosys Limited