Rahul Das
Pune
Summary
A self-motivated and proactive professional with a solid background in customer support, with strong communication and problem-solving skills. I have three years of experience in handling customer queries, resolving issues efficiently and ensuring customer satisfaction across various channels. I’m passionate about creating positive customer experiences, building trust, and contributing to the company’s success through empathy, patience and a solution-oriented mindset.
Overview
3
3
years of professional experience
Work History
Customer Support Executive
IndiaMart Intermesh LTD
03.2023 - 12.2025
- Handled international customer queries via live chat, ensuring timely and accurate responses.
- Provided support for account, billing, product, and technical-related issues.
- Managed multiple chat conversations simultaneously while maintaining quality and professionalism.
- Followed global communication standards, data protection policies, and company guidelines.
- Documented customer interactions accurately in CRM/Ticketing systems.
- Resolved issues at first contact and escalated complex cases when required.
- Maintained high CSAT, quality scores, and SLA adherence.
- Demonstrated empathy and professionalism while dealing with customers from different cultures and time zones.
Education
High School Diploma -
Nilachal Polytechnic
Bhubaneshwar, Odisha04-2018
Skills
- Customer relationship management
- Billing support
- Technical issue resolution
- CRM documentation
- Global communication standards
- Complaint handling
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Bengali
Proficient (C2)
C2
Personal Information
DOB:21-11-1991
Gender: Male
Timeline
Customer Support Executive
IndiaMart Intermesh LTD
03.2023 - 12.2025
High School Diploma -
Nilachal Polytechnic