Rahul Kashyap
Duty Manager (Hospitality)
New Delhi
Summary
Being possessed with commitment and enthusiasm to work in a challenging environment, and would like to improvise my skills and talents.
Overview
12
12
years of professional experience
Work History
Sheraton New Delhi
- Completed 17 week industrial training in Sheraton New Delhi in four main departments (Front Office, House Keeping, Food production, Food & Beverage service)
Duty Manager Front Office
The Lalit New Delhi
04.2022 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Duty Manager
Hans hotel
09.2018 - 04.2022
Duty Manager
Hotel - The Royal Plaza
11.2017 - 05.2018
Asst. Manager Front Office
The Piccadily, New Delhi
02.2017 - 11.2017
Front Office Executive
The Piccadily, New Delhi
01.2016 - 01.2017
Front Office Associate
The Piccadily, New Delhi
12.2014 - 12.2015
Airport Representative
Radisson Blu Plaza
07.2013 - 12.2014
Education
Pursuing Masters in Tourism and Travel Management - undefined
IGNOU
01.2020
Hotel Management - undefined
IHM Gurdaspur
Gurdaspur, Punjab, India01.2013
10+2 - undefined
C.B.S.E
01.2009
10th - undefined
C.B.S.E
01.2006
Skills
Knowledge of PMS-WINhms, IDS, Opera
Declaration
I hereby declare that above-mentioned information is correct up to my knowledge and I bear responsibility for the correctness of the above-mentioned particular.
Timeline
Duty Manager Front Office
The Lalit New Delhi
04.2022 - Current
Duty Manager
Hans hotel
09.2018 - 04.2022
Duty Manager
Hotel - The Royal Plaza
11.2017 - 05.2018
Asst. Manager Front Office
The Piccadily, New Delhi
02.2017 - 11.2017
Front Office Executive
The Piccadily, New Delhi
01.2016 - 01.2017
Front Office Associate
The Piccadily, New Delhi
12.2014 - 12.2015
Airport Representative
Radisson Blu Plaza
07.2013 - 12.2014
Sheraton New Delhi
Pursuing Masters in Tourism and Travel Management - undefined
IGNOU
Hotel Management - undefined
IHM Gurdaspur
10+2 - undefined
C.B.S.E
10th - undefined
C.B.S.E