Rahul Kumar Raj
Mumbai
Summary
MBA graduate in Finance with 4+ years of experience in Solution Consulting, Business Analytics, and Business Analysis. Proficient in Salesforce CRM, Python, Tableau, SQL, and process optimization. Proven track record in driving operational efficiency and streamlining business processes. Seeking to leverage strong technical and analytical skills to contribute to a dynamic team and drive impactful business growth
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive Sales Assistant
Posidex technologies
04.2023 - Current
- Generated leads and pitched products at Fintech & BFSI business events, contributing to a 20% increase in new customer acquisitions.
- Developed and maintained a robust sales pipeline, ensuring a steady flow of potential customers.
- Analyzed customer needs and suggested tailored solutions, leading to a 15% increase in new client acquisition.
- Prepared and presented sales presentations, resulting in a 10% increase in successful sales pitches.
- Tracked and reported sales performance metrics, providing actionable insights for strategic decision-making."
- Managed customer relationships and provided post-sales support, reducing customer churn by 10%.
Salesforce Developer
GapBridge
10.2019 - 08.2020
- Served as a Salesforce developer on an onsite project for IDFC First Bank, contributing to a 30% improvement in operational efficiency.
- Resolved technical issues related to the Salesforce platform, reducing downtime by 25% and ensuring seamless operations.
- Developed customized reports and dashboards, enhancing data-driven decision-making across various departments.
- Conducted thorough testing, debugging, and modifications, ensuring high-quality deliverables and maintaining a 95% success rate in project deployments.
- Supported organization-wide change management initiatives, facilitating the adoption of new Salesforce features and enhancements.
- Optimized day-to-day operations through the creation of workflow rules, approval processes, and process builders, resulting in a 20% reduction in manual workload.
Assistant Manager - Digital transformation
Reliance Money
06.2018 - 09.2019
- Identified and implemented opportunities to enhance sales performance, resulting in a 25% increase in sales efficiency for over 1000 users.
- Developed and enhanced the commercial lending platform, improving the user experience and increasing loan processing speed by 15%.
- Managed the end-to-end business process of commercial lending and product management, ensuring smooth operations and high customer satisfaction.
- Conducted detailed technical analyses based on business requirements, identifying key problems and proposing effective solutions.
- Identified inefficiencies and proposed actionable improvements, leading to a 20% reduction in workflow bottlenecks.
- Led training initiatives, enhancing platform users' skills and confidence, resulting in a 10% increase in user proficiency.
Education
Master's in business administration - Finance
Symbiosis Institute of Management Studies
Pune, Maharashtra03-2023
Bachelor of Engineering - Electronics & Telecommunication
MIT-MAE
Pune, Maharashtra06-2018
Skills
- Requirement Gathering
- Sales presentations
- Pipeline management
- Problem Solving
- Communication
Websites
Hard Skills
- Salesforce Administration
- JIRA
- SQL Scripting
- Python
- Business Analytics
- Product Management
- Project Management
Certification
- Salesforce Certified Administrator (SCA), Salesforce (January 2019)
- Lean Six Sigma Green Belt (ICGB), KPMG India (January 2022)
- Intermediate Python, Datacamp (January 2022)
- Associate Data Engineer in SQL, Datacamp (January 2024)
- Industry Readiness Program on Banking and Insurance, NSE Academy (January 2022)
Timeline
Executive Sales Assistant
Posidex technologies
04.2023 - Current
Salesforce Developer
GapBridge
10.2019 - 08.2020
Assistant Manager - Digital transformation
Reliance Money
06.2018 - 09.2019
Master's in business administration - Finance
Symbiosis Institute of Management Studies
Bachelor of Engineering - Electronics & Telecommunication
MIT-MAE
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