Rahul Shah
Mumbai
Summary
With over a decade of professional experience, I am a goal-driven and highly motivated individual. I possess proficiency in B2B, B2C, and Enterprise Sales, coupled with a deep understanding of customer relations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Enterprise Sales Manager
Signzy Technologies Pvt. Ltd.
Mumbai
04.2023 - 05.2024
- Managed key accounts in the BFSI sector, demonstrating expertise in navigating the unique requirements of this sector
- Successfully led the preparation and submission of tenders (RFP/RFE), showcasing a deep understanding of tender processes
- Demonstrated proficiency in API stack for KYC, KYB, IDV and Digital On-boarding solutions, showcasing a deep understanding of cutting-edge technologies and their application in the BFSI sector
- Collaborated with the cross functional teams to develop tailored solutions for bank-specific challenges and to identify and implement product improvements based on customer feedback
- Successfully secured INR 2.20 Cr.'s in retention revenue, generated approximately INR 3 Cr.'s in net new revenue for FY 2022-2023, and also got the company empanelled in 9 different product categories with one of the leading PSU bank through the medium of RFE.
Customer Relations Advisor
Tech Mahindra
Mumbai
04.2021 - 12.2022
- Built strong rapport with clients by leveraging expertise in customer relationship management, fostering trust and long-term partnerships
- Achieved a remarkable 40% conversion rate in new revenue and maintained a high 98% retention revenue on a monthly basis
- Proficiently utilized CRM tools to streamline processes and enhance customer interactions
- Handled over 100 customer queries daily, showcasing a proactive approach to addressing customer needs promptly and effectively.
Customer Relations Advisor
Tech Mahindra
Mumbai
09.2018 - 03.2020
- Conducted call audits and provided daily feedback to the sales team
- Facilitated training sessions for new hires, equipping them with sales techniques and navigation skills
- Supervised a team of four individuals to ensure the puntual delivery of audit reports, sales pitch analyses and the scheduling of timely training sessions
- Collaborated closely with the client to identify customer retention challenges and strategize targeted campaigns.
Relationship Manager
Aegon Life
Mumbai
05.2017 - 08.2018
- Generated an average of INR 4-5 lakhs in net new revenue monthly, demonstrating a consistent ability to drive financial growth and contribute significantly to business targets
- Leveraged strong rapport-building skills to nurture client relationships, leading to successful referrals and up-selling opportunities
- Developed a database of key customer contacts, resulting in improved customer service and relations.
Sales Executive
Padmavati Sales
Mumbai
06.2012 - 04.2017
- Managed daily sales operations, including invoicing and inventory management, showcasing proficiency in retail store activities and operations
- Cultivated strong relationships with customers through effective rapport building, enhancing customer loyalty and satisfaction.
Education
Bachelor of Mass Media & Communication -
Mumbai University
Skills
- Account Management
- Sales Proficiency
- Client Relations
- New Business Development
- Team Management
- CRM proficiency
- Contract Negotiations
Certification
Advance Digital Marketing Diploma, DMTI Softpro, 01/01/23
References
References available upon request.
Passport Details
Nationality - Indian
Passport Number - R2720865
File Number - B01061226340417
Status - Valid
Date of Expiry - 12/07/2027
Timeline
Enterprise Sales Manager
Signzy Technologies Pvt. Ltd.
04.2023 - 05.2024
Customer Relations Advisor
Tech Mahindra
04.2021 - 12.2022
Customer Relations Advisor
Tech Mahindra
09.2018 - 03.2020
Relationship Manager
Aegon Life
05.2017 - 08.2018
Sales Executive
Padmavati Sales
06.2012 - 04.2017
Bachelor of Mass Media & Communication -
Mumbai University
Advance Digital Marketing Diploma, DMTI Softpro, 01/01/23
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