Rahul Sharma
Ghaziabad
Summary
- Profile Summary
- Innovation focused professional offering approx. 20 years of expertise spanning across Service Delivery, People Management, Team Management for ensuring Operational Excellence as per MSA, through seamless Customer Service & Quality Management, Software Product Development, and end-to-end implementation, along with Training, Knowledge Management for achieving organizational growth objectives
- Was associated with SD Global Services as Senior Director (Engineering & Delivery) and initiated USD 14 Bn equity based company investment in India for creating and leveraging offshore development centre and unifying and transforming service management strategy and handling end to end enterprise application development and deliveries
- Managing P&L of Digital Transformation Programs of USD 10+ Mn handling 11 portfolio clients. Seasoned in creating business case for strategic transformation initiatives
- Business & Technology enthusiast with a passion for people, quality, and processes; skilled in grasping the big picture, building powerful teams, conceptualizing, developing, implementing solutions & partnering closely with Global Stakeholders for ensuring exceptional service delivery, currently handling 200+ associates and contractors globally
- Possess 16 years’ rich experience in US Retail Banking domain and architected applications for business solutions used by more than 500 banks, credit unions and banking partners
- Impressive success in formulating & implementing offshore code quality strategies including code reviews, static & dynamic code analysis, code coverage, effective testing strategies along with UI test automation and API test automation
- Engaged with CXOs plus top management to uncover opportunities, align business cases, and bridge gap between functional and technical ends to foster targeted and innovative solution development
- Expertise in heading entire product lifecycle activities including product strategy development, customer research, change management, issues resolution, cost management, vendor management, quality management & other cross-functional activities.
- Led end-to-end execution of high valued IT projects & programs including end-to-end ownership of applications, planning resources to meet customer approved SLAs; interfacing with nine vendors for staffing roles to drive delivery of projects/initiatives
- Delivered large-scale, complex programs for digital transformation; collaborated with leadership teams to facilitate systems analysis and design to support projects
- Executed end-to-end development of software products and delivery of more than 13 programs of product development with Agile/Scrum Methodology including requirement gathering & analysis, programming/coding, creation of POC, preparing/review of estimation, code review, impact analysis, re-factoring, Cloud computing, deployment
- Leading Data Science & Artificial Intelligence Team, conducting research and evaluating & proposing optimized solutions to three groups working on Document Similarity, Image Recognition, Banking Analytics and Reporting
- Key People Leader with skills in building high performing teams that excels in delivering business value with high morale & low attrition; distinction of being recognized as “expert of choice” among team & colleagues Administering project operations with key focus on defining Service Level Agreements (SLAs), Standard Operating Procedures (SOPs) and interacting with prestigious clients, business partners, industry leaders, & other key stakeholders
- Interfacing with stakeholders for gathering business needs, analyzing & reviewing business, functional and high-level technical requirements, finalizing technical / functional specifications and high-level design documents
- Acting as the primary interface between a specific business/functional area, investigating and resolving operational issues with business areas
- Devising product roadmap (functional / technical / test automation), test estimation, test plans / cases / scenarios for projects and performing integration, test-driven development, configuration management and continuous improvement
- Managing timelines and resources (internal and external) within the software development lifecycle; acting as a point of technical escalation and resolution during the project lifecycle Connecting with Client & Project Team for explaining the implications of changes to project scope and/or objectives
- Heading the team in prioritizing signed off project based on analysis of strategic importance, tasks outstanding, impediments, budgets, resources & deadlines
- Collaborating with the Executive Leadership Team to value & embrace how technology can enhance operational processes and driving technology‐enabled innovation to deliver business value & competitive advantage
- Participating in scrum & retrospective meetings for providing feedback & suggestion to improvise on project progress
- Front-led & accelerated to seasoned IT Delivery, HR, Admin, IT Infrastructure teams
- Enabled implementation of customized Scrum based SDLC delivery models for 11 product teams in different domains including Baker Hill (Banking: Lending), Soothe (Luxury Lifestyle/Health), Navigate360 (Safety), AdhereHealth (Healthcare), Omnigo (Public Safety & Security) and BuildOut (Real Estate)
- Fostered execution of crucial organizational policies entailing Performance Management, Professional Development, Employee Referral, Rewards & Recognition
- Led Centre of Excellence of Architects and Managers for cohesive and integrated learning Fiserv India, Noida as Manager (Technical) Aug’06 – Mar’15 Key Result Areas:
- Played a key role in implementation of:
- 18+ major releases for two products including release management, capacity management, allocations, resource management, status reporting, creation/review technical design documents, technical feasibility, and frameworks
- NCover code coverage automation at organization level that caused a reduction of 20% decrease in post-delivery defects
- Code review automation at department level that resulted in 15% decrease in total estimation thereby increasing productivity
- Web service automation tool (SOAPUI) that increased productivity of quality team by 40% and over 20% increase in productivity of development team
- Recognized for exceptional efforts and won over 22 awards in 8 years in Fiserv inclusive of Annual Awards, Quarterly Awards, Fiserv value Awards and client appreciations
- Gained extensive knowledge of .NET technology with vast banking domain knowledge
- Steered exceptional efforts in:
- Creation of prototypes of internet banking/mobile banking applications for end clients to demonstrate product
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Head of Technology Delivery
AzimuthGRC Technologies India Private Limited
Gurgaon
02.2024 - Current
- Result Areas:
- Serve as the primary overseer of technology services to clients
- Act as a crucial liaison between clients and the technology delivery team, ensuring clear communication and alignment of expectations
- Proactively managing service performance, I monitor metrics, identify improvement areas, and uphold operational accountability to meet SLAs
- Champion continuous improvement initiatives, driving innovation and maintaining competitiveness in our technology services
- Collaboration with stakeholders fosters effective decision-making and problem-solving
- Through leadership and mentorship, guide the team, promoting a culture of learning and development
- Identify and address potential challenges to uphold service reliability, mitigating risks
- Strategically, contribute to long-term planning, aligning technology delivery with company objectives to drive growth and profitability.
Sr. Director
SD Global Services India Private Limited
, U.P.
10.2016 - 02.2024
- Areas:
- Spearheading 11 Product Development and Maintenance Teams for portfolio companies; initiating kick-offs for new portfolio companies, recruiting complete offshore team and manage operations as per MSA for Riverside Company's portfolio companies
- Ensuring quality product development, defining delivery model and re-engineering delivery strategies & processes
- Facilitating effective & transparent project status data reporting and status meetings within teams and with US counterparts that included zero surprise model with "WHY and "HOW" culture
- Undertaking full ownership of applications, providing design of technical solutions & documentation of technical requirements based on enterprise architecture standards, including all solution components and configurations
Entrepreneur, Database Programmer, UI Programmer
S R Infotech LLC
Ghaziabad
03.2015 - 10.2016
- Ensured signing of MSA with DMA Corporation for design & development of the Banking Performance Analytics application; build high performing team of 10 members including BA, developers, QA, and Technical Publications with phenomenal experience in implementing SSAS/OLAP/MDX, Azure (IaaS, PaaS and SaaS) and CI/CD solutions
- Analytics Technology Stack: MVC, jQuery, AngularJS, C#, WCF Services, SQL Server, SSAS/OLAP, SSRS, KendoUI jQuery Controls, Azure
- NextGen Technology Stack: Angular, TypeScript, C#, REST APIs, Azure DevOps, SQL Server
- For details on projects undertaken, refer to annexure Personal Details
- Languages Known, No
- 409, Block I, BuildOut | SD Global Services
- Product: Case Management System
- Technology: ROR, React.js, PostgreSQL, AWS
- Team Size: 10 (ROR, QA)
- Clients: Real Estate
- Omnigo | SD Global Services
- Product: Case Management System
- Technology: .NET/C#, React.js, SQL Server, AWS
- Team Size: 10 (.NET, QA, Artificial Intelligence)
- Clients: Law Enforcement, Police Department
- Navigate360 | SD Global Services
- Product: VMS
- Technology: PHP, React.js, PostgreSQL, AWS
- Team Size: 20 (PHP, QA, DevOps, Artificial Intelligence)
- Clients: Schools and Colleges
- Lexipol | SD Global Services
- Product: LMS, KMS and Grant
- Technology: Python/Django, PostgreSQL, AWS
- Team Size: 14 (Python/Django, QA)
- Clients: Law Enforcement
- AdhereHealth | SD Global Services
- Product: Quantify
- Technology: Ruby on Rails, PostgreSQL, AWS
- Team Size: 20 (ROR, QA, UI Programmer, DevOps)
- Clients: Healthcare and Pharmaceutical
- NextGen | SD Global Services | https://www.bakerhill.com/loan-origination
- Product: NextGen
- Technology: ASP.NET Core, Angular, Typescript, C#, REST APIs, SQL Server, Azure
- Tools: Visual Studio, Azure, Postman, OWASP ZAP
- Team Size: 30 (.NET, QA, BA, , DevOps)
- Clients: 300+ Credit Unions & Banks
- NextGen Analytics | SD Global Services | https://www.bakerhill.com/analytics-marketing
- Product : NextGen Analytics
- Technology: ASP.NET MVC, AngularJS, JQuery, C#, WCF Service, SQL Server, KendoUI Controls, Azure, DevOps
- Tools Used: Visual Studio, Azure, Postman, OWASP ZAP
- Team Size: 10 (.NET, QA, BA, Database Programmer, BA, UI Programmer, DevOps, Artificial Intelligence)
- Clients: 100+ Credit Unions & Banks
- XP2 - Credit Union Core Processing | Fiserv (2006)
- Product : XP2 (Current Banking Domain Product)
Software Engineer
Computer Sciences Corporation
03.2005 - 08.2006
- Key Result Areas:
- Gained extensive knowledge of Insurance (Property & Causality) domain in RiskMaster product; titled one of the early developers in team to learn X-Forms and Web Services; Insurance Domain Certified & completed 3 MS certifications
- Technology Stack: HTML, CSS, JavaScript, C#, Web Services, XML/XSD, XSLT, XForms, SQL Server
Software Engineer
Computer Sciences Corporation
01.2004 - 03.2005
Associate
Dell Perot Systems
01.2004 - 03.2005
- Implemented Microsoft Technologies (ASP.NET Forms, C#, SQL Server, JavaScript, XML, XSLT, XSD)
- Recognized with the Associate Performance Award
Director
SD Global Services India Private Limited, S R Infotech LLC
Manager
Dell Perot Systems
Web Services
01.2007
- Team Size: 76 (, NET, C++, ASM, QA, Tech Pub)
- Clients: 200+ Credit Unions Banking Domain
- XP2 - APEX (Application Program Exchange Interface) | Fiserv (, )
- Product : XP2 - APEX (Current Banking Domain Product API), Team Size: 9 (.NET, QA, Tech Pub)
- Clients: 150+ Credit Unions Banking Domain, 29 vendors
Education
Master in Science - Data Science
Liverpool John Moores University
Bachelor of Engineering - Computer Science
Chaudhary Charan Singh University
01.1999 - 01.2003
Skills
Service Delivery Managementundefined
Accomplishments
- Certifications: Certified Incident Handler from EC-Council Certified ScrumMaster from ScrumAlliance Prince2 Foundation & Practitioner from Axelos Principles of Banking from ABA Microsoft Certified Solution Developer from Microsoft
Additional Information
- Notable Accomplishments Across The Career Steering exceptional efforts and recognized with 25+ awards including: 2016: Excellence Award at Baker Hill Solutions India Private Limited 2013: Walk the Talk (Annual Award) at Fiserv 2012: Annual Achiever; Employee of the Year (Annual Award) at Fiserv 2011: Annual Achiever; Employee of the Year (Annual Award) at Fiserv 2008: Shining Star Award, Employee of the Quarter: Quarterly Award at Fiserv 2009: Value in Performance at Fiserv 2008: Fiserv Value Award - Certificate of Recognition by Client (Value in Performance) at Fiserv 2013: Certificate of Achievement in Qualympics at Fiserv 2011: Certificate of Achievement at Fiserv 2011: Certificate of Excellence at Fiserv 2010: Banking Center of Excellence at Fiserv 2006: Associate Performance Award at Fiserv 2004: Perot Systems Award
Timeline
Head of Technology Delivery
AzimuthGRC Technologies India Private Limited
02.2024 - Current
Sr. Director
SD Global Services India Private Limited
10.2016 - 02.2024
Entrepreneur, Database Programmer, UI Programmer
S R Infotech LLC
03.2015 - 10.2016
Web Services
01.2007
Software Engineer
Computer Sciences Corporation
03.2005 - 08.2006
Software Engineer
Computer Sciences Corporation
01.2004 - 03.2005
Associate
Dell Perot Systems
01.2004 - 03.2005
Bachelor of Engineering - Computer Science
Chaudhary Charan Singh University
01.1999 - 01.2003
Director
SD Global Services India Private Limited, S R Infotech LLC
Manager
Dell Perot Systems
Master in Science - Data Science
Liverpool John Moores University
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