RAHUL SHARMA
Faridabad
Summary
Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging & creative environment. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
17
17
years of professional experience
Work History
KAM- Key Accounts Manager (Imports)
RAHAT CONTINENTAL PVT LTD
07.2023 - Current
- Taking care of all shipping related responsibilities for Key Accounts and Local sales accounts
- Setting up of SOP with sales and customer
- Negotiating rates with Shipping lines, Agent and other logistics service provider
- Ensure timely closing / billing with proper follow up with Operation and Accounts team
- Working as Inside Sales and responsible for BUY & SELL for non sales account and maintain retention of the customer by searching & providing competitive commercials
- Support towards sales team with visits to customers if required onboarding a new account by resolving queries regarding service /rates etc.
Manager- Operations
RIV WORLDWIDE LTD / RAHAT CONTINENTAL PVT LTD
04.2019 - 07.2023
- Handling UK local Customers for all Import nomination and Local sold Shipments
- Coordinating With Origin/Destination office for the smooth arranging of the shipment
- Handling import clearance activities to ensure the timely and storage free clearance for all shipments
- Monitoring all import invoices to avoid any last time error
- Preparing DSR for all the Major customers
- Negotiating rates with the overseas counterparts for all DDU/DDP shipments and preparing invoices for the same
- Ensuring Deep sales to be generated from the nomination shipments
- Following up with the local sold customers for outstanding payments
- Monitoring all Vendor payments for smooth functioning
- Visit UK to meet all customer in person once in a year to get healthy relationship with the customers.
Assist. Manager-Air Imports
EXPO FREIGHT PVT. LTD.
11.2015 - 02.2019
- Handling customers for all Air Import nomination and Local sold Shipments
- Monitoring all operational activities like Icegate submissions to minimize the Fine/Penalty and arrange timely handover of Delivery Orders to the customers
- Monitoring all import invoices to avoid any last time error
- Preparing DSR for all the Major customers
- Coordinating with the custom clearance team to monitor all clearance activities to ensure the timely and storage free clearance for all shipments
- Negotiating rates with the overseas counterparts for all DDU/DDP shipments and preparing invoices for the same
- Ensuring Deep sales to be generated from the nomination shipments
- Following up with the local sold customers for outstanding payments
- Ensuring all process to be thoroughly followed as per ISO guidelines t the end of the day.
Assist. Manager-Air Imports
HTL LOGISTICS INDIA PVT. LTD.
07.2014 - 09.2015
- Handling customers for all Air Import Shipments
- Negotiating rates with the Agents for the competitive pricing
- Monitoring all operational activities like Icegate submissions and Delivery order handover to the customers
- Monitoring all import invoices to avoid any last time error
- Preparing DSR for all the customers.
Senior Executive Customer Service
UTI WORLDWIDE INDIA PVT. LTD.
05.2010 - 07.2014
- Handling customers for Export and Import Shipments
- Coordination with overseas for the freight charges and updates on the shipments
- Coordination with CHA for clearance activities
- Coordination with Clients for the documentations for import and export shipments
- Maintaining transit time report for all the major customers
- Coordinating with the operation team and vendors for the smooth transition of the shipments.
Regional Business Coordinator- North India
CEVA Freight India Pvt Ltd
11.2009 - 05.2010
- Rate negotiation with customer / overseas partner and making contract agreement & review
- Customer retention along with the development
- Handling Customer Freight Queries
- Coordinating with Overseas, Airlines and Shipping Lines for Freight Rates
- Preparing Sales Quotations for the Customers
- Negotiating Freight with Carriers and Overseas
- Preparing RFQs for New & Global Customers.
Executive – Brokerage
CEVA Freight India Pvt Ltd
10.2007 - 11.2009
- Coordination with customers to maximize operational overview (operations at IGI airport, ICD TKD and ICD PPG, dealing with transporters for placement of vehicles and various allied activities)
- Maintaining and Updating the Daily Status Report and various other reports required by the customer
- Understand and resolve Customer’s need with the existing level of services; job deals with passing on the information to customers in timely and efficient manner
- Coordinating with customers for their shipments (taking item clarification and filing approval of Bill of Entry, update the various custom clearance activities and dispatch the shipment as per requirement of customer)
- Coordinating with overseas counterparts for various operational needs
- Handling documentation and other operational issues
- Shipments tracking, follow-up, monitoring and responsible to minimize demurrage cost.
Education
B.A. Graduate -
Delhi University
01.2005
Skills
- Customer Relationship Management (CRM)
- Lead Generation
- Time Management
- Verbal and written communication
Personal Information
- Father's Name: Mr. Prakash Chand
- Date of Birth: 07/06/83
- Nationality: Indian
- Marital Status: Married
Languages
Hindi & English
Timeline
KAM- Key Accounts Manager (Imports)
RAHAT CONTINENTAL PVT LTD
07.2023 - Current
Manager- Operations
RIV WORLDWIDE LTD / RAHAT CONTINENTAL PVT LTD
04.2019 - 07.2023
Assist. Manager-Air Imports
EXPO FREIGHT PVT. LTD.
11.2015 - 02.2019
Assist. Manager-Air Imports
HTL LOGISTICS INDIA PVT. LTD.
07.2014 - 09.2015
Senior Executive Customer Service
UTI WORLDWIDE INDIA PVT. LTD.
05.2010 - 07.2014
Regional Business Coordinator- North India
CEVA Freight India Pvt Ltd
11.2009 - 05.2010
Executive – Brokerage
CEVA Freight India Pvt Ltd
10.2007 - 11.2009
B.A. Graduate -
Delhi University
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