Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Timeline
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RAHUL SHRIVASTAVA

RAHUL SHRIVASTAVA

Demand Manager- OYO HOTELS
Prayagraj

Summary

AIM: To be a part of challenging team in your organisation, grow and contribute and simultaneously achieve organisation goals as well. PERSONAL SUMMARY: Knowledgeable and dedicated customer service professional with extensive experience. Solid team Leader with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Well-qualified Customer Service proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organised with team-oriented mentality and dedication to customer satisfaction, ability to provide a highly personalised service to customers. Able to make sure that goods are attractively displayed and confident enough to assist unsure customers with product selection.

Overview

2025
2025
years of professional experience
10
10
years of post-secondary education
3
3
Languages

Work History

Demand Manager

OYO Hotels & Homes PVT LTD
5 2024 - Current


Handling Team of 4 different locations

•meeting with HNI and potential client

And plan their vacations and journey.

•maintaining Proper excel of team operational work with daily team meetings

•meeting with Hotels owner as well as TA(travel agent).

•handling daily operations of the hotels

•coordinate with hotel owners and TAs(travel agents) to plan vacations and handle staying part of the customers


SENIOR-MEMBER RELATIONSHIP MANAGER

CLUB MAHINDRA
08.2022 - 11.2023


  • Built and maintained relationships with new and existing clients and Handling SALES Team for 2 States MP & CG
  • Monthly Target and focus on new client
  • Looking member base of 2 State's MP, CG, Dealing with High Profiles Member's in the City
  • Heart to Heart Meeting program's with members TO GENERATE NEW Leads and traveling to four states for meeting with member'
  • cold calling email conversation to inform them about our product


ACHIEVEMENTS:-

  • Upgrading the Membership [ Generated 13Lakh ₹ Revenue on 2nd month only].
  • Recieved the best MEM( Member experience Team)Consistent for 2 Months.
  • Led a team of Member Experience professionals to achieve consistently high levels of member satisfaction and loyalty.
  • Increased membership retention rates through proactive communication and tailored programming.
  • Developed and executed data-driven plans for continuous improvement in the member experience journey.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Sales Executive

INDIGO AIRLINE
05.2019 - 08.2022

** Accurate reporting of all of the above tasks at the end of each shift

**Achieving daily target of EBT and flight Ticket

**Interacting with passengers and generate leads with references.

**Team leading with different allocations

**WTW certified trainer for MHB

ACHIEVEMENTS:-

**Received The award of 6E MHB TRACKER from indigo

**Received the Award of “employee of the month” continue achieving EBT target for 3 months in Indigo

  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Attended industry events and conventions to expand sales opportunities.

Sales Officer

JETAIRWAYS AIRLINE (aviation)
04.2018 - 04.2019

**generating revenue through upgrading passengers

**generate leads with daily passenger references and EBT revenue

** Maintain effective communication with gates for connecting passengers for the transit flights


ACHIEVEMENTS:-

:- Recieved certificate for “best Team performer”

:-Recieved “PERFORMER” in Training At Jetaiways

Education

MBA - Sales And Marketing Education

Millennium Institute of Technology And Science
Bhopal
10.2023 - Current

Bachelor Degree - Computer Science

Barkatullah University
BHOPAL
07.2013 - 08.2016

Certificate - Dance

Terence Lewis Academy
Mumbai
08.2020 - 10.2021

Dutch - Language

Dutch Language
Online
12.2019 - 01.2020

“C” CERTIFICATE With A Grade - Army Wing

NCC ARMY WING
MP & CG Batalion Bhopal
08.2013 - 12.2016

GOOGLE DIGITAL MARKETING - DIGITAL MARKETING COURSE

Course
Online
04.2020 - 04.2021

Skills

PROFESSIONAL SKILLS

Has a very good leadership skills

Has very good convincing power and communication skills

Always Attentive and Proactive on floor

Prompt in understanding customer needs

Loyal, Devoted and Trustworthy to company

Always Professionally dressed

PERSONAL PROFILE

Name : Rahul Shrivastava

Height : 175 cms

Additional Information

ACHIEVEMENTS:-

Upgrading the Membership [ Generated 13Lakh ₹ Revenue on 2nd month only].

Recieved the best MEM( Member experience Team Consistent for 2 Months.


ACHIEVEMENTS:-

**Received The award of 6E MHB TRACKER from indigo

**Received the Award of “employee of the month” in Indigo


ACHIEVEMENTS:-

:- Recieved certificate for “best Team performer”

:-Recieved “PERFORMER” in Training At Jetaiways

* Awarded as best senior under officer in national integration camp(NCC) Amritsar

Punjab.

* Received the award for the best choreographer in “spandan” techfest at College.

Interests

Fitness

Dancing

Writting Rhymes

Travel & Sports

Stock market

Timeline

MBA - Sales And Marketing Education

Millennium Institute of Technology And Science
10.2023 - Current

SENIOR-MEMBER RELATIONSHIP MANAGER

CLUB MAHINDRA
08.2022 - 11.2023

Certificate - Dance

Terence Lewis Academy
08.2020 - 10.2021

GOOGLE DIGITAL MARKETING - DIGITAL MARKETING COURSE

Course
04.2020 - 04.2021

Dutch - Language

Dutch Language
12.2019 - 01.2020

Sales Executive

INDIGO AIRLINE
05.2019 - 08.2022

Sales Officer

JETAIRWAYS AIRLINE (aviation)
04.2018 - 04.2019

“C” CERTIFICATE With A Grade - Army Wing

NCC ARMY WING
08.2013 - 12.2016

Bachelor Degree - Computer Science

Barkatullah University
07.2013 - 08.2016

Demand Manager

OYO Hotels & Homes PVT LTD
5 2024 - Current
RAHUL SHRIVASTAVADemand Manager- OYO HOTELS