RAHUL SINGH
Kolkata
Summary
Accomplished Assistant Manager at Johnson Control India Pvt Ltd, adept in team management and SAP, with a proven track record of enhancing team productivity and client satisfaction. Excelled in employee training and client management, achieving 100% accuracy in tasks. Recognized for driving process improvements and maintaining strong customer relationships.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Johnson Control India Pvt Ltd
05.2023 - Current
- Mentored and guided employees to foster proper completion of assigned duties
- Initiated timely response to emails, voicemails and written correspondence
- Built strong relationships with customers through positive attitude and attentive response
- Coordinated weekly meetings for internal and external groups
- Completed daily logs for management review
- Preparing Ops report and monthly review meeting deck on monthly
- Leading team of 7 associates in their daily cash application and claims process
- Contract accounting for ecom customers like Amazon
- Managing A team of 10 People
- Distributing Allocation on daily basis to them
- Conducting 1 on 1 with them on monthly basis
Lead Associate
Nexdigm Ind Pvt Ltd
Pune
03.2022 - 05.2023
- Mentored and guided employees to foster proper completion of assigned duties
- Initiated timely response to emails, voicemails and written correspondence
- Built strong relationships with customers through positive attitude and attentive response
- Coordinated weekly meetings for internal and external groups
- Completed daily logs for management review
- Preparing Ops report and monthly review meeting deck on monthly
- Leading team of 7 associates in their daily cash application and claims process
- Doing Cash Application for and Claims processing for E-com Customers
- Managing Claims for All MTO and E-com customer
Senior Associate
WNS Global Private Ltd
Pune
03.2021 - 03.2022
- Did remote transition for US client in WNS Global Private Limited in 2021
- Managed a team of 24 members to ensure the smooth flow of knowledge transfer
- Preparing Allocation for the team
- And also prepare production report
- Look after all the exception cases and resolve it by contacting vendor and requestor
- Going on a call with Requestor and Vendor to resolved exceptional cases
- Received numerous Awards from the Leadership and Client for outstanding performance
- Ensured the preparation and billing of complex client invoices in compliance with firm policy
- Assisted the billing coordinator with the set-up and maintenance of electronic invoicing systems
- Respond to clients on any process related queries and manage 1st level escalations
- Supervise and train junior staff or new trainees and encourage good A/P follow up skills and work ethic
- Proven track record of excellence with driving process improvements initiatives in daily operations
- Generate weekly and monthly outage reports and provide to senior management
- Performed notifications and status of all incidents to high-level internal leadership and client while managing SLA's
Process Developer
Genpact India
Kolkata
09.2019 - 03.2021
- Team management and provide training to Associates
- Two transitions for US clients
- Preparation of Wire payment report
- Allocation of work to Associates and their quality check
- Invoice processing for the Latin America region and US and Canada region
- Weekly pension and payroll posting for Mexico region
- Preparation of Wire payment file for UCAN region
- Follow ups for invoicing and approval
- GR/IR follow ups in order to resolve PO invoices
Process Associates
Genpact India
Kolkata
09.2017 - 08.2019
- Processing around 2500 invoices on an average monthly
- Maintain 100% TAT with 100% accuracy
- Maintaining the account balance by the end of month
- Preparation of different reports for analysis purpose
- Doing quality check for the invoices processed by another processor
Education
MBA - Operation And Production Management
Suresh Gyan Vihar University
Jaipur02-2024
B.com (Hons) - Account And finance
Calcutta University
01.2017
Higher Secondary - Commerce
The BGES School Affiliated to ISC
01.2014
Matriculation - Commerce
The BGESS (ICSE)
01.2012
Skills
- Client Management
- Team Management
- Employee Training
- Mail handling
- Database Management
- SAP
- JDE
- Recruiting and interviewing
- Team motivation
Accomplishments
- Received Bronze and Silver award in IAYP.
- Received numerous client appreciation for closing reconciliation within short spam.
- Received numerous awards for excellency from senior management.
- Successfully closed 3 reconciliations within a period of 6 months.
Hobbies and Interests
- Cricket
- Music
- Reading
Desiredprofile
- Accounts Payable
- Finance
- Account Receivable
- Operations
Personal Information
Total Experience: 6 Years 6 Months
Timeline
Assistant Manager
Johnson Control India Pvt Ltd
05.2023 - Current
Lead Associate
Nexdigm Ind Pvt Ltd
03.2022 - 05.2023
Senior Associate
WNS Global Private Ltd
03.2021 - 03.2022
Process Developer
Genpact India
09.2019 - 03.2021
Process Associates
Genpact India
09.2017 - 08.2019
MBA - Operation And Production Management
Suresh Gyan Vihar University
B.com (Hons) - Account And finance
Calcutta University
Higher Secondary - Commerce
The BGES School Affiliated to ISC
Matriculation - Commerce
The BGESS (ICSE)
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