Rahul Verma
Gurgaon
Summary
Dynamic Associate Program Manager at Spinny with established expertise in process optimization and cross-functional leadership.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate Program Manager
Spinny
Gurgaon
08.2021 - Current
- Led operations team of 45 analysts in managing workflows, audits, and productivity metrics.
- Achieved 99% accuracy in automated verdict logic for Maruti and Hyundai, minimizing manual efforts.
- Reduced SH-related bad procurement from 12% to 2%, saving ₹7 to ₹15 lakhs monthly.
- Initiated auction workflows for high refurb and bad cars, improving liquidation rates and profitability.
- Implemented P&L-based approval processes for refurb vehicles to streamline decision-making.
- Deployed automated task allocation and city-based lead profiling to enhance TAT and minimize leakage.
- Developed dashboards that identified inspection errors, decreasing evaluation time by 15 minutes.
- Currently advancing Honda login-based SH extraction and TATA verdict automation projects.
Business Development Manager - Central Operations
Pristyn Care
Gurgaon
12.2020 - 08.2021
- Led improvements in central operations, driving a 20% increase in product availability and service capacity.
- Delivered actionable insights to senior leadership through structured quarterly reports and dashboards.
- Identified operational risks, implemented mitigation plans, and monitored KPIs to support business growth.
Relationship Manager
Spinny
Gurgaon
02.2019 - 12.2020
- Engaged with customers throughout the sales journey—from test drives to post-sale follow-ups—consistently exceeding sales targets.
- Developed and nurtured new customer relationships while maintaining detailed vehicle and client records.
- Conducted pre-delivery checks, and ensured a smooth customer experience during vehicle handover.
Education
Bachelor of Engineering - Mechanical Engineering
Rustamji Institute of Technology
Gwalior, Madhya Pradesh07.2018
Skills
- Process optimization and automation
- Program and project management
- Cross-functional team leadership
- Vendor management and negotiation
- Operational analytics (Excel, SQL)
- Cost control and P&L understanding
- Stakeholder engagement and reporting
- Quality assurance and continuous improvement
- Strategic execution and decision-making
- Time management and performance metrics
Certification
Lean Six Sigma Green Belt, Sparen & Gewinn Consulting, 03/01/25
Projects
- Verdict automation (Maruti and Hyundai): increased accuracy from manual effort to 99%, improved lead coverage by 30% to 40% per OA
- Cost marking automation reduced inspection time by 15 minutes per vehicle by pre-filling standard issue codes
- Auction strategy for high-refurb cars: reduced inventory hold of bad cars, and increased cost recovery
- Ideal Cost Predictor Tool: Built a report to estimate refurb cost based on metadata
- P&L-based decisioning: enabled faster pricing decisions and approvals aligned to margins
Timeline
Associate Program Manager
Spinny
08.2021 - Current
Business Development Manager - Central Operations
Pristyn Care
12.2020 - 08.2021
Relationship Manager
Spinny
02.2019 - 12.2020
Bachelor of Engineering - Mechanical Engineering
Rustamji Institute of Technology