Ziya Singh

Experience

Associate Program Manager

Zomato Limited (January 2024 – Present)

• Managed onboarding of brands on the order tracking page, ensuring all documents were in place before starting the campaign.
• Collaborated with clients to facilitate campaign launches, and ensured smooth execution. Delivered services, maintained account satisfaction, and developed strategic sales plans to achieve corporate objectives.
• Maintained strong client relationships, and provided issue resolution and solutions. Worked closely with the business finance team to ensure the timely generation and delivery of invoices.
• Organized project documentation, including schedules, budgets, and reports. Tracked project performance against established benchmarks.
• Executed SAP MM (Material Management) processes, including the P2P (Procure-to-Pay) cycle, and invoicing workflows through SAP.

Key Accounts Operational Executive

Zomato Limited (January 2021 – December 2023)

• Owned all aspects of merchant satisfaction, including issue resolution, and troubleshooting.
• Established productive, professional relationships with assigned customer accounts. Signed target merchants for online ordering to ensure Zomato had the most comprehensive selection.
• Conducted data-driven ad-hoc analysis for decision-making and implementation of corrective measures.
• Coordinated with internal teams to meet account performance objectives and client expectations.
• Managed the P2P process for key accounts, ensuring timely and accurate processing of purchase requisitions, purchase orders, goods receipts, and invoices.
• Managed SAP-integrated procurement processes for key accounts, including purchase orders, goods receipts, and invoice matching.
• Collaborated with cross-functional teams to enhance service delivery and ensure seamless operation.

Menu Content and CRM Operations Senior Associate

Zomato Limited (February 2018 – December 2020)

• Responsible for getting the merchants onboard the online ordering platform, the role primarily comprised the auditing of the legal documents that were received from the clients and ensuring all were in accordance with company requirements and adhered to local law.
• Ensuring a smooth flow of merchant onboarding, and resolving any queries or issues faced by the clients involved in the process.
• Successfully led a team of eight individuals for the UAE menu-related issues and implementation of the same; this included analyzing the impact that would be faced throughout the system.
• I worked in the supply chain and operations verticals.
• Worked on a project GST, wherein, the restaurants that were already registered but it was not getting applied in menu. This helped us save the loss of a refund against the GST amount.

Operations Associate

Zomato Limited (February 2017 – January 2018)

• Resolved escalations related to Zomato devices for merchants. Coordinated with restaurant owners and users to ensure on-schedule delivery, and improved customer experience.
• Provided post-order customer support and resolved conflicts. Managed Zomato profile pages for restaurants, avoiding duplicity, and unauthorized promotional content.