Sonakshi Mathur

Smart Solutions Implementation & Optimization:

Developed a smart solar rooftop quotation generator, reducing salesperson workload by 30%.
Increased device adoption by 10% with multilingual tutorial videos and reduced support tickets by 40% with an Order Tracker.
Designed and managed integration of smart products into applications, cutting CRM costs to zero with a custom internal CRM.
Automated Support Systems & Sales Efficiency:

Integrated IVR, automated ticketing, and WhatsApp bots, decreasing inside sales efforts by 40% and workload by 70%.
Smart Product Integration & Revenue Optimization:

Led integration of smart water purifiers with IoT applications, boosting monthly RO onboarding from 80 to over 200 and eliminating marketing expenses.
Product Innovation & Customer Engagement:

Increased repeat sales by 20% with a wallet system and engagement by 15% through Google Assistant and Alexa integration.
Implemented refer-and-earn programs, improved customer retention, and advanced IoT product development through beta and pilot programs.
Operational Efficiency:

Streamlined project tracking for solar rooftop projects, reducing sales and operations efforts by 30%.
Served as the main liaison for business, technical teams, and senior management, ensuring effective communication and requirements management.

Contributed to launching the AskIITians Premium service.
Implemented the Tablet Learning Program, expanding offerings.
Utilized behavioral analysis to optimize conversion rates and increase sales revenue.
Utilized LeadSquared for effective management of user acquisition, retention, and conversion.