RAJ KUMAR
BRANCH OPERATION MANAGER
Flat No. 27,28 1st Floor-Gulmohar City Extension Derabassi,Punjab
Overview
5
5
years of post-secondary education
15
15
years of professional experience
Work History
Branch Operations Manager(Deputy Manager))
HDFC BANK LTD
DHARAMSHALA, HIMACHAL PRADESH
11.2019 - Current
- Working as a Branch Operation Manager taking care of Branch Operations as well as achievements of cross-sell targets assigned as per budgeted figures along with better services to customers. Performed Audit and compliance checks.
- Trained employees on proper procedures and strategies to improve productivity.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Cooperated with Operational teams and Tellers,Teller Authorizer,Wd-PB,PB-Sales to devise efficient marketing strategies and meet Banking objectives.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Engaged employees in business processes with positive motivational techniques.
- Handling the team of 6 people including 2 branch sales officers.
- Monitoring and tracking hygiene parameters like AML alerts, High value cash transactions
Service Officer (Deputy Manager)
Kotak Mahindra Bank LTD
Panchkula, Harayana
06.2015 - 10.2019
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Maintained friendly and professional customer interactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Handled various accounting transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
MIS Coordinator(Assistant Manager)
Kotak Mahindra Bank LTD
Chandigarh, Chandigarh
04.2012 - 09.2015
- Coordinate between all Branches which is Handle by Regional Business Manager, Area Managers, Branch Managers, Regional Sales Managers, Area Sales Managers, Sales Managers, Preparing daily MIS of CASA numbers, CASA values. Track RO's/RM's/AAM's productivity of CASA numbers. Tracks P&L of the region. Track branch wise cross sell productivity of SO/SDO/BOM's
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Used coordination and planning skills to achieve results according to schedule.
- Identified issues, analyzed information and provided solutions to problems.
- Oversaw daily operations to ensure high levels of productivity.
MIS Coordinator
HDFC Bank LTD
Chandigarh, Chandigarh
09.2006 - 03.2012
- Coordinate Between all Branches which is handled by Zonal Sales Managers, Regional Sales Managers, Area Sales Managers, including all BM's and Sales Managers, Team Leaders and Senior Sales Officers. Prepared daily MIS of direct sales business of CASA numbers, CASA value, Life insurance, TD's of North-2 Chandigarh Punjab Haryana and HP.
- Track CSE productivities and activities through daily sales reports, Maintenance records of new joining cse's. Prepare salary file of cse's Salary file of cse's, MIS maintenance of business sourced by direct sales channels. Daily Trach activation and Depletion of open accounts
Education
Master of Arts - English
Govt. Post Graduate College (HPU)
Shimla 06.2001 - 06.2003
Bachelor of Arts - Physical Education, English
Govt. Post Graduate College (HPU)
Shimla 04.1998 - 04.2001
Skills
Cash handling expertise
Accomplishments
Achivements
- Top performer in Punjab and Haryana Region in Cross sell Fy 2017-2018 in Kotak Mahindra Bank LTD.
- Got appreciated to completion of 5 years in Kotak Mahindra Bank LTD.
- Top performer in Cross sell from Dec 2019 to Feb 2021 in HDFC Bank LTD.
Timeline
Branch Operations Manager(Deputy Manager))
HDFC BANK LTD
11.2019 - Current
Service Officer (Deputy Manager)
Kotak Mahindra Bank LTD
06.2015 - 10.2019
MIS Coordinator(Assistant Manager)
Kotak Mahindra Bank LTD
04.2012 - 09.2015
MIS Coordinator
HDFC Bank LTD
09.2006 - 03.2012
Master of Arts - English
Govt. Post Graduate College (HPU)
06.2001 - 06.2003
Bachelor of Arts - Physical Education, English
Govt. Post Graduate College (HPU)
04.1998 - 04.2001
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