Rajashree Priyadarsini
Bangalore
Summary
Experienced Senior Manager with a strong track record of leading cross-functional teams, optimizing operations, and delivering strategic initiatives that drive business growth. Adept at fostering collaboration, improving processes, and managing complex projects from planning through execution. Seeking a leadership role where I can leverage my managerial expertise, analytical skills, and people-first approach to support organizational success and innovation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Manager
Common Wealth Bank of Australia
Bangalore
09.2023 - Current
- Oversee project delivery and lead a team of 45 professionals in infrastructure solutions.
- Direct cloud and server migration initiatives to modernize IT systems across private and public clouds.
- Manage cross-functional teams using the Agile framework for key feature and product delivery.
- Leading key initiatives and automation to improve support.
- Provide mentorship to team members, ensuring performance efficiency in service delivery.
- Engage with stakeholders, vendors, and service providers for governance and issue resolution.
- Provide structured guidance and personalized training to engineers, fostering skill enhancement, boosting confidence, and increasing productivity through continuous learning and mentorship.
- Conduct monthly operational review meetings with cross-functional teams to analyze existing processes and collaboratively brainstorm improvements.
Senior Manager
Kyndryl
Bangalore
09.2021 - 09.2023
- Managed a team of over 50 IT professionals across various teams to enhance collaboration.
- Managed initiatives to demonstrate current project competencies, ensuring effective onboarding of new projects, and supporting organizational growth.
- Oversaw cloud migration project to IBM Cloud and AWS, significantly reducing on-premises costs.
- Oversaw server migrations from P7 to P8, Power9 to Power10, and RHEL migration.
- Managed biannual disaster recovery testing for mission-critical systems to ensure resilience.
- Managed the successful completion of BCP (Business Continuity Planning) and DR (Disaster Recovery) testing exercises.
- Engaged in project planning alongside the architect for server hardware installation in the data center.
Integrated Service Manager/Delivery Partner
Kyndryl Services Pvt ltd
09.2020 - 07.2023
- Managed multiple IT infrastructure projects for physical and virtual server builds and configurations.
- Handled IT project management and the transition of server support from different vendors.
- Managed transition and transformation projects for multiple clients.
- Managed end-to-end data service delivery and led the migration of 200+ servers. Handled IT project management and the transition of server support from different vendors.
- Manages all delivery communications with the sending geo and the customers.
- Developed and delivered structured weekly and monthly status reports, effectively communicating key updates, milestones, and potential risks to stakeholders, and clients.
- Accountable for achieving the SLAs and KPIs with respect to incident, problem, and change management, with a key focus on service restoration within the defined SLA during major incidents.
- Assist with deliverables in managing customer satisfaction.
- Act as a single point of contact for service delivery for most of the service lines.
- Liaison between the various service providers, suppliers, and vendors.
Team Lead/ Subject Matter/System Engineer
IBM India Private Ltd.
Chennai, Bangalore
05.2008 - 09.2020
- Worked on cloud migration, HACMP cluster, and OS migration/update. Working on disaster recovery testing.
- Facilitated regular progress meetings, resolved issues, and managed risk logs, tracking all issues.
- Worked on a vulnerable fix to ensure servers are compliant with group security policies.
- Troubleshooting and resolving severity 1 incidents within SLA, and providing inputs to RCA and escalations.
- OS patching and maintenance.
- Ansible automation.
- Conducted comprehensive reviews and analyses of incident trends to identify underlying root causes of defects, implementing preventive measures as part of the Defect Prevention Program to enhance product quality, and reduce recurrence.
Education
Master in Computer and Application -
OUAT University
Bhubaneswar, OdishaBachelor Degree - Chemistry
College Of Basic Science and Humanities, OUAT University
OdishaSkills
- IT infrastructure management
- Project management
- Product management
- Program management
- People, Team Management
- Vulnerability & Risk management
- Vendor and stakeholder management
- Operating systems: AIX, RHEL Linux
- Ansible automation
- AWS Cloud, IBM Cloud
- DevSecOps, BDD, and TDD
- Python
- AS400, batch management
- Tools: Jira, Snow, Maximo, Remedy, Ansible, Tanium
Onshore Assignments
- In 2 months, the UK will showcase current project capabilities for the transition of a new project and subsequently receive knowledge transfer
- 15 days, UK, project meeting with customer
Certification
- SAFe Product Owner/Project Manager Certification
- AWS Cloud Foundation
- AWS Solutions Architect
- ITIL V3
- PMP Certification
- IBM Certified System Administrator
Languages
Odia
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Senior Manager
Common Wealth Bank of Australia
09.2023 - Current
Senior Manager
Kyndryl
09.2021 - 09.2023
Integrated Service Manager/Delivery Partner
Kyndryl Services Pvt ltd
09.2020 - 07.2023
Team Lead/ Subject Matter/System Engineer
IBM India Private Ltd.
05.2008 - 09.2020
Master in Computer and Application -
OUAT University
Bachelor Degree - Chemistry
College Of Basic Science and Humanities, OUAT University
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