Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
RAJAT KUMAR

RAJAT KUMAR

Banker
H.NO 725 WARD NO 06 SUGAR MILL ROAD NEAR BHAMIAN HARDWARE STORE MORINDA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work History

Deputy Manager

Yes Bank Limited
09.2023 - Current
  • MDRT QUALIFIED.
  • Increased brand awareness by developing and executing targeted marketing campaigns.
  • Streamlined internal communication processes, fostering a collaborative work environment among team members.
  • Collaborated with cross-functional teams to develop integrated marketing plans that aligned with overall business objectives.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Performed market segmentations, targeting and positioning for each product line.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.

ASSISTANT BANK MANAGER

HDFC BANK PVT LTD
6 2021 - 09.2023
  • Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
  • Represented bank to community through good customer relations.
  • Assisted with complex transactions using overrides and functions requiring additional authorization levels.
  • Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
  • Observed, coached and developed bankers in support of reaching performance objectives.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports

STORE MANAGER

BHARTI AIRTEL PVT LTD
05.2019 - 06.2021
  • Managed inventory control, cash control and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Customer Service Executive

VODAFONE
06.2017 - 06.2019
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Informed customers of upcoming promotions and deals to boost sales.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Explained online self-help options to customers to promote additional and after-hours support choices.

DISTRIBUTOR SALES EXECUTIVE

IDEA
04.2015 - 05.2016
  • Carried out day-to-day duties accurately and efficiently.
  • Collaborated with team members to achieve target results.
  • Worked with customers to understand needs and provide excellent service.
  • Used coordination and planning skills to achieve results according to schedule.

Education

Bachelor of Commerce - Accounting And Business Management

GOVT. COLLEGE
07.2012 - 05.2015

SENIOR SECONDARY - COMMERCE

GURU NANAK PUBLIC SENIOR SECONDARY SCHOOL
04.2011 - 03.2012

MATRICULATION - NA

ARYA MODEL SCHOOL
04.2009 - 03.2010

Skills

    Cash handling expertise

    Data trending

    Confident & Hard working

    Self-Motivated

    Spoken skills

Languages

English, Punjabi, Hindi

Timeline

Deputy Manager

Yes Bank Limited
09.2023 - Current

STORE MANAGER

BHARTI AIRTEL PVT LTD
05.2019 - 06.2021

Customer Service Executive

VODAFONE
06.2017 - 06.2019

DISTRIBUTOR SALES EXECUTIVE

IDEA
04.2015 - 05.2016

Bachelor of Commerce - Accounting And Business Management

GOVT. COLLEGE
07.2012 - 05.2015

SENIOR SECONDARY - COMMERCE

GURU NANAK PUBLIC SENIOR SECONDARY SCHOOL
04.2011 - 03.2012

MATRICULATION - NA

ARYA MODEL SCHOOL
04.2009 - 03.2010

ASSISTANT BANK MANAGER

HDFC BANK PVT LTD
6 2021 - 09.2023
RAJAT KUMARBanker