English, Punjabi, Hindi
RAJAT KUMAR
Banker
H.NO 725 WARD NO 06 SUGAR MILL ROAD NEAR BHAMIAN HARDWARE STORE MORINDA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Deputy Manager
Yes Bank Limited
09.2023 - Current
- MDRT QUALIFIED.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Streamlined internal communication processes, fostering a collaborative work environment among team members.
- Collaborated with cross-functional teams to develop integrated marketing plans that aligned with overall business objectives.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Performed market segmentations, targeting and positioning for each product line.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
ASSISTANT BANK MANAGER
HDFC BANK PVT LTD
6 2021 - 09.2023
- Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
- Represented bank to community through good customer relations.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
- Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
- Observed, coached and developed bankers in support of reaching performance objectives.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports
STORE MANAGER
BHARTI AIRTEL PVT LTD
05.2019 - 06.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Customer Service Executive
VODAFONE
06.2017 - 06.2019
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Informed customers of upcoming promotions and deals to boost sales.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Explained online self-help options to customers to promote additional and after-hours support choices.
DISTRIBUTOR SALES EXECUTIVE
IDEA
04.2015 - 05.2016
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Worked with customers to understand needs and provide excellent service.
- Used coordination and planning skills to achieve results according to schedule.
Education
Bachelor of Commerce - Accounting And Business Management
GOVT. COLLEGE
07.2012 - 05.2015
SENIOR SECONDARY - COMMERCE
GURU NANAK PUBLIC SENIOR SECONDARY SCHOOL
04.2011 - 03.2012
MATRICULATION - NA
ARYA MODEL SCHOOL
04.2009 - 03.2010
Skills
Cash handling expertise
Data trending
Confident & Hard working
Self-Motivated
Spoken skills
Languages
Timeline
Deputy Manager
Yes Bank Limited
09.2023 - Current
STORE MANAGER
BHARTI AIRTEL PVT LTD
05.2019 - 06.2021
Customer Service Executive
VODAFONE
06.2017 - 06.2019
DISTRIBUTOR SALES EXECUTIVE
IDEA
04.2015 - 05.2016
Bachelor of Commerce - Accounting And Business Management
GOVT. COLLEGE
07.2012 - 05.2015
SENIOR SECONDARY - COMMERCE
GURU NANAK PUBLIC SENIOR SECONDARY SCHOOL
04.2011 - 03.2012
MATRICULATION - NA
ARYA MODEL SCHOOL
04.2009 - 03.2010
ASSISTANT BANK MANAGER
HDFC BANK PVT LTD
6 2021 - 09.2023