Rajat Sharma
Jammu
Summary
Team Lead experienced in Operations Management. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Team Lead
Vaco Binary Semantics
Gurugram
04.2021 - Current
- Managed team of 15 resources across 24x5
- Stakeholder management: Maintained good relationships and delivered agreed SLA
- Implemented better queue management workflow to reduce TRT
- Carried out day-day-day duties accurately and efficiently.
- Improved efficacy and productivity
- Helped transfer workflows to vendor team
- Exceeded goals through effective task prioritization and great work ethic.
Team Lead
Vaco Binary Semantics LLP
Gurgoan
04.2018 - 03.2021
- Managed a team of 40 people
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered productivity with 99% quality month on month
Analyst
Binary Semantics Limited
Gurgoan
08.2014 - 03.2018
- Technical Account Manager for Hotel Ads Partners (e.g. MakeMyTrip, Booking.com, Expedia)
- Helped Ads partners to launch/on-boarded and upscale their business on Google Platform (on-boarded 100+ partners)
- Provided technical support to Tier-1 partners
- Troubleshooting technical issues hampering ad visibility
- Sharing insights and reports with partners to help them create better bidding strategies
- Weekly syncs with engineering team to create better tools
- Helped resolve 100+ bugs
- Met personal SLA targets week on week
Education
B.Tech - Computer Science
University of Jammu
Jammu2012
Skills
- Operation Management
- Google Ads Certified
- Google Analytics Certified
- Onboarding new processes
- Overseeing Daily Activities
- Quality Assurance and Control
- Team Leadership and Coordination
- Issue Resolution
- Performance Assessment
Certification
1.) Google Ads
2.) Google Analytics
Languages
English
Hindi
Dogri
Punjabi
Timeline
Senior Team Lead
Vaco Binary Semantics
04.2021 - Current
Team Lead
Vaco Binary Semantics LLP
04.2018 - 03.2021
Analyst
Binary Semantics Limited
08.2014 - 03.2018
B.Tech - Computer Science
University of Jammu
1.) Google Ads
2.) Google Analytics
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