Summary
Overview
Skills
Work History
Education
CustomerServiceRepresentative
Rajat Bhatnagar

Rajat Bhatnagar

Summary

Innovative and proactive Sr. Manager with 15 years of experience converting sales leads, effectively managing cost reduction and increasing service quality. Highly skilled in forecasting, project management and strategic planning with exceptional travel & logistics expertise and top-notch communication abilities. Proficient in monitoring trends and capitalizing on emerging opportunities.

Overview

14
14
years of professional experience

Skills

Agile Methodology

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Work History

Senior Manager

XploreDealz
09.2018 - Current
  • Focused on operational improvements for and delivered 23% savings
  • Compiled product, market and customer data to forecast accurate sales and profit projections.
  • Prioritized roadmap in order to achieve product goals and metrics.

Senior Manager

Great Pacific Travels Limited
06.2015 - 08.2018
  • Empowered 25 cross-functional team members for successful project execution and revenue increment of 15% in total
  • Collected and analyzed user feedback and provided superiors with detailed reports for road mapping new launch.
  • Coordinated innovative strategies to accomplish objectives and boost long-term profitability.

Sr. Team Manager

Maple Institute of Management & Technology
11.2013 - 05.2015
  • Was able to achieve an increment in total admissions by 42% in a span of 1 year
  • Arranged and managed meetings with UGC affiliated institutions for negotiations and contracts.

Team Leader

NIIT Technologies
01.2013 - 11.2013
  • Worked independently for a product under migrations to get it confirmed with company and kept SLA above 95% throughout
  • Data mining and product road map creation for client to launch new product
  • Successfully managed and delivered a project for FAA feeds 24/7 for European market

Team Lead

American Express
05.2007 - 02.2012
  • Pioneered project C.A.L.M for all B2B clients for American Express
  • Was able to increase revenue for company by 3.5% on total overheads pertaining to regional carriers
  • Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.

Education

PGCP – Product Management -

Indian Institute Of Management
Indore

Master of Arts - Sociology

Mahatma Jyotiba Phule Rohilkhand University
Bareilly

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Rajat Bhatnagar