Rajeev Kumar
New Delhi
Summary
Hospitality professional with over 6 years of experience providing memorable experiences to guests from a multitude of backgrounds and cultures. To pursue a challenging and rewarding career in the hospitality industry and be associated with an organization of repute, where I shall have the opportunity to grow with the company and acquire relevant knowledge and skills to achieve my dream of being a successful hotelier.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Front Desk Manager
The Westin Hyderabad Mindspace
03.2023 - Current
- Enforced policies and procedures to increase efficiency.
- Collaborated with housekeeping and maintenance departments to ensure timely room turnover and optimal guest experience.
- Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Ensures compliance with all Front Office policies, standards and procedures.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Front Office Duty Manager
Grand Mercure Mysore
12.2021 - 03.2023
- Leading and managing a team being second in command of Front Office Department, managing hotel operation through strategic planning, staffing
- Provide the FOM with a summary of activities and operations during the shift
- Resolving and taking appropriate actions on all issues and complaints
- Consistently achieved budgeted financial goals while maintaining consistent service standards
- Perform monthly MOD wherein ensure that entire hotel operation is smooth as well complete MOD Check-List.
Front Office Executive (Acting Duty Manager)
Sheraton Grand Palace Indore
11.2020 - 12.2021
Lead Front Desk Associate (EDP - Executive Development Program)
Le Meridien Jaipur Resort & Spa
11.2019 - 10.2020
Front Desk Associate
Le Meridien Jaipur Resort & Spa
10.2017 - 10.2019
Education
BA In Hospitality Management - Rooms Division and Event Management -
University of West London, UK
01.2016 - 04.2017
B.Sc. Catering Science and Hotel Management - undefined
Bharathiar University, Coimbatore, India
01.2014 - 04.2017
Advance Diploma in Hospitality Administration | Management - undefined
International Institute of Hotel Management, Ahmedabad
01.2014 - 04.2017
Higher Secondary Examination - undefined
H.K.P College Amarpur, Banka, India
01.2014 - undefined
Secondary School Education - undefined
S.K.P Vidya Vihar, Banka, India
01.2012 - undefined
Skills
Staff Training & Development
Adaptability and ability to work under pressure
Enthusiastic team player with belief in building positive working relationships
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Accomplishments
- Outstanding Care for Guest Award 2018
- Guest Voice Champion for May & June 2018
- Guest Voice Champion for May & June 2019
- Upselling Champion Award 2019
- Associate of the Year Front of the House from Worldwide Business Councils India 2019
- Guest Voice Champion for January 2020
- Super Star Associate of the Month for June & July 2020
- Manager of the year 2022
Training Exposure
- Courtyard by Marriott Ahmedabad - Dec. 2014-Jan. 2015
- JW Marriott Aerocity, New Delhi, India - Oct. 2015-Apr. 2016
Disclaimer
The above mention details given by me are true as per best of my knowledge.
Timeline
Front Desk Manager
The Westin Hyderabad Mindspace
03.2023 - Current
Front Office Duty Manager
Grand Mercure Mysore
12.2021 - 03.2023
Front Office Executive (Acting Duty Manager)
Sheraton Grand Palace Indore
11.2020 - 12.2021
Lead Front Desk Associate (EDP - Executive Development Program)
Le Meridien Jaipur Resort & Spa
11.2019 - 10.2020
Front Desk Associate
Le Meridien Jaipur Resort & Spa
10.2017 - 10.2019
BA In Hospitality Management - Rooms Division and Event Management -
University of West London, UK
01.2016 - 04.2017
B.Sc. Catering Science and Hotel Management - undefined
Bharathiar University, Coimbatore, India
01.2014 - 04.2017
Advance Diploma in Hospitality Administration | Management - undefined
International Institute of Hotel Management, Ahmedabad
01.2014 - 04.2017
Higher Secondary Examination - undefined
H.K.P College Amarpur, Banka, India
01.2014 - undefined
Secondary School Education - undefined
S.K.P Vidya Vihar, Banka, India
01.2012 - undefined
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