Rajeev Lal
BPO
Mumbai,Maharashtra
Summary
Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.
Overview
16
16
years of professional experience
Work History
Quality Analyst
Tech Mahindra
Mumbai
03.2015 - Current
- Collaborated with cross-functional teams to develop and implement process improvements.
- Implemented corrective actions when necessary to improve overall product quality.
- Evaluated performance metrics from existing processes to recommend improvements in product quality.
- Ensured compliance with company standards, regulations and procedures related to quality control.
- Conducted root cause analysis to investigate the source of problems in production process.
- Analyzed customer complaints regarding product issues and provided solutions as needed.
- Provided thorough documentation on all quality control activities and results.
Assistant Team Manager
WNS Limited
Mumbai
03.2008 - 11.2014
- Ensured compliance with company policies, safety regulations, employment laws.
- Collaborated with other departments to ensure timely completion of tasks.
- Created reports related to team performance metrics for senior management review.
- Conducted regular performance reviews for staff and offered constructive feedback.
- Identified any gaps in skills or knowledge among staff members and provided relevant training opportunities as needed.
- Encouraged collaboration between different teams within the organization.
- Managed resource utilization across multiple projects simultaneously.
Education
Bachelor of Arts - Economics
Mumbai University
Mumbai03-2002
Skills
- Correction action planning
- Continuous Improvement
- Quality Improvement
- Data Validation
- Performance Assessment
- Requirements Analysis
Accomplishments
- Consistently received awards throughout the year
Timeline
Quality Analyst
Tech Mahindra
03.2015 - Current
Assistant Team Manager
WNS Limited
03.2008 - 11.2014
Bachelor of Arts - Economics
Mumbai University
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