Hotelier
Rajesh S
Executive-Guest Service (Food & Beverage service)
Summary
Accomplished Food and Beverage Executive with a proven track record at Mantra Koodam -CGH Earth Experience Hotels, enhancing operational efficiency and team performance. Excelled in labor management and menu development, significantly improving staff retention and revenue. Skilled in fostering teamwork and implementing cost control measures, demonstrating exceptional problem-solving and time management abilities.
Overview
9
9
years of professional experience
Work History
Food and Beverage- Executive
Mantra Koodam -CGH Earth Experience Hotels
09.2023 - Current
- Oversaw daily operations of multiple outlets simultaneously, ensuring smooth coordination between all teams involved in service delivery.
- Promoted a positive work culture by fostering teamwork, open communication, and professional development opportunities for staff members.
- Implemented cost control measures to minimize waste and optimize inventory levels, reducing operational expenses.
- Mentored and developed a strong team of leaders within the F&B department which led to improved staff retention rates.
Senior Steward Food and Beverage Service
Mantra Koodam -CGH Earth Experience Hotels
08.2022 - 08.2023
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Mentored junior stewards, providing guidance on best practices and fostering a strong team dynamic for consistent service excellence.
- Provided personalized service to VIP guests, anticipating their needs and exceeding expectations for memorable events.
- Coordinated with event planners to ensure successful execution of large-scale functions, managing staffing and logistical requirements as needed.
Food and Beverage Steward
Mantra Koodam -CGH Earth Experience Hotels
09.2020 - 08.2021
Food and Beverage Steward
Mantra Koodam -CGH Earth Experience Hotels
07.2019 - 07.2020
- Participated in regular team meetings to discuss operational improvements, upcoming promotions or menu changes, and address any concerns regarding staff performance or procedures.
- Optimized table turnover rates by effectively managing reservations system alongside seamless seating arrangements for walk-in guests during busy periods.
- Delivered top-notch service during peak hours by effectively multitasking between taking orders, serving guests, handling payments, and maintaining cleanliness standards.
- Assisted in the development of new menu offerings, contributing to an increase in revenue with innovative dishes and drinks.
House Keeping Associate
The Richmond (The Residency Group of Hotels)
07.2017 - 02.2019
- Contributed to the overall success of the hotel by upholding company values and providing exceptional service to every guest.
- Maintained strong communication with supervisors regarding task progress or issues encountered during shifts.
- Performed deep cleaning duties as needed to maintain hotel appearance and sanitation standards.
- Provided exceptional customer service by addressing guest concerns promptly and professionally.
Trainee in Food and Beverage
Sunway Manor
06.2015 - 08.2015
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Education
No Degree - Diploma in Hotel Management
RAAK Institute of Hotel Management Catering
Puducherry 04.2001 -
Skills
Labor Management
Menu development
Food Pairings
Pricing strategy
Cost Control
Food presentation
Tableside Etiquette
Sanitation Standards
Problem-Solving
Time Management
Software
Champagne
Languages
English
Intermediate (B1)
Tamil
Advanced (C1)
Malayalam
Beginner (A1)
Timeline
Food and Beverage- Executive
Mantra Koodam -CGH Earth Experience Hotels
09.2023 - Current
Senior Steward Food and Beverage Service
Mantra Koodam -CGH Earth Experience Hotels
08.2022 - 08.2023
Food and Beverage Steward
Mantra Koodam -CGH Earth Experience Hotels
09.2020 - 08.2021
Food and Beverage Steward
Mantra Koodam -CGH Earth Experience Hotels
07.2019 - 07.2020
House Keeping Associate
The Richmond (The Residency Group of Hotels)
07.2017 - 02.2019
Trainee in Food and Beverage
Sunway Manor
06.2015 - 08.2015
No Degree - Diploma in Hotel Management
RAAK Institute of Hotel Management Catering
04.2001 -
Similar Profiles
Yen LeYen Le
Guest Services Agent at Mantra Hotels GroupGuest Services Agent at Mantra Hotels Group
Panan DotsungnoenPanan Dotsungnoen
Housekeeping Supervisor at Mantra Hospitality (Accor Hotels) Pty LtdHousekeeping Supervisor at Mantra Hospitality (Accor Hotels) Pty Ltd
Riley GibsonRiley Gibson
Maintenance Technician at Mantra HotelsMaintenance Technician at Mantra Hotels
Kyaw YaKyaw Ya
ROOM ATTENDANT/ HOUSEPERSON - PART TIME at ACCOR HOTELS - Mantra Sydney Central | Sydney, AustraliaROOM ATTENDANT/ HOUSEPERSON - PART TIME at ACCOR HOTELS - Mantra Sydney Central | Sydney, Australia
Patrick NewmanPatrick Newman
Director of Food and Beverage/ Executive Chef at Sonesta HotelDirector of Food and Beverage/ Executive Chef at Sonesta Hotel