Reading
Rajesh Tawade
Head Customer Care - Administraion India Operation
Mumbai
Summary
Efficient professional with 26 years of experience and a proven knowledge of customer communications, conflict resolution, and key account management. Aiming to leverage my skills to successfully fill the Business Development role at your company.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
3
3
Language
Work History
Head- Customer Care & Administration India Operation
Sovereign Solutions India Pvt Ltd
04.2022 - Current
- As a Admin following licenses fetch from different Govt. Authorities for smooth operation of company.
- GST Registration
- New company Current account
- Office Agreement
- Shop & Establishment Licence
- Trade Licence
- Export & Import Licence
- Distribution Agreement
- Appointment of Legal Consultant.
- EPF Office
- Employee Mediclaim tie up
- Tie up for payment Gateways
- All Statuary Permission & tie up for company operation.
- As a Head Customer Care – responsible for CSET operation (Customer Satisfaction & Engagement Team)
- CSET Team review
- Client Issue resolution TAT monitoring
- New Client Adoption within 24 Hours from boarding
- Weekly & monthly review client by client (280 Live client)
- Client product related query resolution & monitoring.
- Handle legal concern/complaint of the company end to end.
- Company based out of Singapore, expanding their SAAS business in India since last 4 years
- Head Customer Care & Business Head- Enterprise Business( West)
- April 2025 onward
- Profile Duration 1 Year
- Activate new client & income source.
- New Channel partner sign up
- Handle above 50 Enterprise Clients
- NBFC Enterprises client like Shriram Finance, Vastu Finance
- Agro product base company like Rallis India Ltd.
- Automobiles Mahindra & Mahindra, Apollo Tyres
- Greaves Electric Mobility
- Greave EV Finance Ltd
- Annual sales contribution of Rs. 80 lakhs in 10 months.
- Business Turnover handle worth Rs. 80 Lakhs in 10 month
Head Customer Care & Stack Business
Mahindra First Choice Wheels Ltd
04.2019 - 03.2022
- Full-time
- Profile Duration 2 Years +
- Build Process & develop risk free business with Mahindra Finance for Cat B.
- No RC default in the entire area, also create strong RTO network around 500+ RTO in PAN India, Single handed manage RTO empanelment activity.
- Generate healthy income source through security deposit from RTO agent & RTO Business. QC check for RTO documents. TAT management for RC transfer.
- Also handle customer care & Legal portfolio, Caps Score for Franchisee business successfully.
- Warranty claims management with CWI & RSA services TAT management along with TVS.
- Dealer Foreign Tour management
- Current Multi Brand outlet tie up 600 locations for warranty product.
- Business Turnover handle worth Rs.16.80 Cr
- Head Customer Care & Franchisee Network Development Manager
- Full-time
- April 2017 – Mar 2019
- Profile Duration 2 Year
- As a Franchisee Network development Manager, responsibility to close target of sign up & activation of franchisee outlet, empanelment activity, Dealer branding, Opening Coordination, Dealer boarding activity. Activate 200+ franchisee location in 24 months.
- Also handle customer care & Legal portfolio, Caps Score for Franchisee business successfully.
- Warranty claims management with CWI & RSA services TAT management along with TVS.
- Dealer Foreign Tour management, DPEP Audit for Franchisee network.
- Business Turnover handle worth Rs.12 Cr
Head Customer Care & New Product Development
Mahindra First Choice Wheels Ltd
04.2012 - 03.2017
- Full-time
- Profile Duration 5 years
- As a New Product development manager, responsible for generating new product line to generate company Top Line & revenue source.
- Develop 7 warranty product which generate revenue of 12.50 crores P.A. Few new products introduce to company like AMC, Sanitize First (Recent COVID-19 situation), Happy Car Kit (Accessories Kit), Insurance Tie up etc.
- Also handle customer care & Legal portfolio, Caps Score for Franchisee business successfully.
- Warranty claims management with CWI & RSA services TAT management along with TVS.
- Tie up with 300+ multi-Brand workshop.
- Refurbishment approval for COFO & COCO store vehicle
- Dealer Foreign Tour management. DPEP Audit for Franchisee network.
- Business Turnover handle worth Rs.9 Cr
- Assistance General Manager- Process
- Full-time
- Nov 2009 – Mar 2012
- Profile Duration 2 Year 4 months
- As a process head for MFCWL Develop Store SOP, Store Audit, Franchisee Training, Legal, Warranty Product development
- Superstore Process Training, COFO SOP audit, Training, SOP superstore
- 118 check point, Certification process, Warranty claim management
- Tie up with Insurance Firm like National India Insurance company & United Insurance company.
- Warranty product, claim management, Claim settlement with Insurance companies.
Store Head- Business Development
Future Group
11.2007 - 11.2009
- Full-time
- Employment Duration 2 Years
- As a SBU head, responsible for store set up, process set up, store roll out & handover to store head. Responsible for store P&L
- Set up 3 Big Bazaar, 1 Central, & 5 KB stores in 2 years.
- Assistance Store Head
- Full-time
- Oct 2007 – Nov 2009
- Employment Duration 2 Years
- Vashi, Thane India
- As an ASM, responsible for store set up, process set up, store roll out & handover to store head. Responsible for department P&L
Department Head
Shopper’s Stop
02.2004 - 11.2005
- As a Department Head responsible for Department sales & Target People management Customer Care SKU Audit & Stock Replenishment Hygiene & Store cleaning
Store Head, Store Supervisor
Hiranandani Group, Bombay Store, Culture Shop, Royal Supermarket
11.1995 - 01.2004
- Working experience as a Store Supervisor & Store Head Hiranandani Group Set up supermarket & Culture shop Handle multiple roles & responsibility Store set up, Stock controller, Floor Supervisor etc
- Bombay Store Work as a Floor supervisor & cash management team also work as Part of store set up team. Responsible for Department target & Sales, Responsible for procurement of art & artifacts
Education
Digital Marketing & Customer Care
Mahindra University & Learning
Nasik, Maharashtra12-2020
PGDP - Business Administration
Wellingkar Institute for Management Studies
Mumbai, Maharashtra07-2015
Bachelor of Arts (B.A.) - Business Economics
Mumbai University
Mumbai, Maharashtra04-1993
Skills
Team Building
Man Management
Teamwork and collaboration
Problem-solving
Interests
Travelling to new location
Timeline
Head- Customer Care & Administration India Operation
Sovereign Solutions India Pvt Ltd
04.2022 - Current
Head Customer Care & Stack Business
Mahindra First Choice Wheels Ltd
04.2019 - 03.2022
Head Customer Care & New Product Development
Mahindra First Choice Wheels Ltd
04.2012 - 03.2017
Store Head- Business Development
Future Group
11.2007 - 11.2009
Department Head
Shopper’s Stop
02.2004 - 11.2005
Store Head, Store Supervisor
Hiranandani Group, Bombay Store, Culture Shop, Royal Supermarket
11.1995 - 01.2004
PGDP - Business Administration
Wellingkar Institute for Management Studies
Bachelor of Arts (B.A.) - Business Economics
Mumbai University
Digital Marketing & Customer Care
Mahindra University & Learning
Awards & Honour’s
Mahindra President Award- 2015, Mahindra Rise Award-2013, Mahindra Learning Scholarship, Best Employee Award- Hiranandani Group