RAjESH RAMESH
Chennai
Summary
To work in an innovative and challenging environment equipped with the state-of-art technology that enhances my skills and knowledge my desire and drive to succeed will be an asset, which I will contribute to the organization's growth and profitability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Analyst
CH Robinson Worldwide Freight India Private Limited
07.2022 - Current
- Auditing internal and external users process wise like Imported security filing (ISF) Carrier Notification, Canadian customs, Track and trace, Purchase order management (POM), Account receivable invoice (ARI)
- CMT (Contract Management Team) & Oceania - Newly started auditing process and marking errors for internal purpose
- Doc Intake - Email verifying packing list /invoice /Bill of lading (MBL, HBL)
- Preparing weekly and monthly basis error reports sending to the management
- Daily huddle discussion to the team for planning to stabilize the process
- Working for India, Europe, Sri Lanka, Australia, Canada, and US regions
- AMS & Import Security Filing (ISF - 10 & ISF5) for all the import shipments entering United states & Canada on prior arrival
- Tracking Vessels / Flight details in carrier website and updating in our tool
- For any queries or escalation, we have coordinating with our customers via mail and sort out immediately without any delay
- Creating SOP for the new Clients/Branches and sharing it to the Team
- Preparing productivity analysis reports to find volume trend for Monthly Business review meeting with the Management
- Providing Guidance and Clarification to the users and also mentoring the New joiners.
Senior Executive
CMA-CGM Global Business Services India
07.2019 - 07.2022
- Prepare bill of lading as per customer Instructions
- Responsible for handling disputes raised by the customer
- Collaborate with customers/front offices to resolve their challenges
- Validating General Rate Adjustments and enabling the trade to have the same
- Focus on continuously improving the end to end process to improve internal efficiency as well end customer experience
- People management to get SLA and productivity achieved
- Ensured special focus on the High Value and contract customers Handling E-Mail queries from Internal & External team Pre-Alert, Shipment Processing, Track & Trace, POD &Billing Documents Validation (MBL, HBL, Packing list) End-to-End Support to Customer.
Education
BCA -
DR MGR UNIVERSITY
Chennai, Tamil Nadu, India05-2018
H.S.C -
EVERWIN HSC
Chennai, Tamil Nadu, India05-2015
S.S.L.C -
Ponnuswamy MS
Chennai, Tamil Nadu, India05-2013
Skills
- Ability to take Initiative and Interest
- Proficient in typing
- Problem Solving
- Helpful customer service
- Self-service management
Accomplishments
- Won “SAMURAI AWARD” in CMA CGM.
- Nominated as "BEST EMPLOYEE" award in CH Robinson.
- Promoted as Process trainer in 1 year for the new joiners and Senior Customer Executive.
Certification
Internship Training Program for “Industrial Trends in Software Testing and Automation Tools” in Pyroferus Technology-Chennai
Areas Of Interest
- C & C++
- MS Basic
- SOFTWARE TESTING
- SQL Database
STRONG POINT
- Hardworking towards the achieving the Goal.
- Intellectual thinking.
- Flexibility in technical area.
- Quick Learner and positive attitude.
Personal Information
- Father's Name: S.P.Ramesh
- Mother's Name: R.Gowri
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Dob
12/24/1997
Personality
Positive attitude, Flexibility & Integrity
Languages
- English
- Tamil
Projects
Collective Protected And Fine-Grained Authentication scheme for Cloud Data Secure Search, Techniques over encrypted cloud data allow an authorized user to query data files of interest by submitting encrypted Query keyword to the cloud server in a privacy preserving manner., Involved in Database., Involved in Designing
DECLARATION:
I hereby declare that the above furnished information is true to the best of my knowledge and will surely exercise my skills and good practices in the given opportunity.
Timeline
Quality Analyst
CH Robinson Worldwide Freight India Private Limited
07.2022 - Current
Senior Executive
CMA-CGM Global Business Services India
07.2019 - 07.2022
BCA -
DR MGR UNIVERSITY
H.S.C -
EVERWIN HSC
S.S.L.C -
Ponnuswamy MS
Internship Training Program for “Industrial Trends in Software Testing and Automation Tools” in Pyroferus Technology-Chennai
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