Summary
Overview
Work History
Education
Skills
Application Used
Languages
Disclaimer
Timeline
Generic

Raju Subramaniyan, MBA

Business Process Lead
No 7/21 Somasundaram Avenue, Sakthi Nagar, Porur, Chennai

Summary

Dedicated banking professional with more than 11 years of experience in Payments and cards operation. Seeking a challenging position where I can utilize my skills and contribute to the growth of the organization.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work History

Business Process Lead

TCS
5 2015 - Current
  • Handling Banking activities under the Banking and Card operations Services (BPS) domain for bank in Canada and West Indies.
  • Conducted regular process audits to identify areas for improvement and monitor compliance with established standards.
  • Assisted in the development and maintenance of process documentation, simplifying knowledge transfer and promoting standardization across the organization.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Initiated timely response to emails, voicemails, and written correspondence.
  • Mentored junior staff members by providing guidance on complex problem-solving techniques and sharing industry knowledge expertise.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Implemented innovative process automation solutions to increase efficiency and accuracy in daily tasks.
  • Developed comprehensive training materials for new hires, ensuring smooth onboarding and integration into the team.
  • Coordinated weekly meetings for internal and external groups.

Sales Associate

Sundaram Finance Ltd
09.2014 - 05.2015
  • Maintained Vehicle Finance
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Accountant

Oasis Group of Hotels
02.2013 - 04.2014
  • Maintained day to day accounting and financial control, and also maintained banking transaction.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Partnered with auditors to track errors and add contributions to maintain accuracy.
  • Provided journal entries and performed accounting on accrual basis.
  • Prepared working papers, reports and supporting documentation for audit findings.

Education

MBA - Finance & Marketing

PMC Tech
Hosur, India
08.2010 - 07.2012

BBA - Business Administration And Management

Mass College of Arts & Science
Kumbakonam, India
07.2007 - 04.2010

Skills

Team Building and Motivation

Multitasking Abilities

Time management abilities

Teamwork and Collaboration

Adaptability and Flexibility

Well versed with MS Excel, Word and Power point

Ability to perform well as an individual and also with team and involvement and committing to the situation

High dedication towards duties and responsibilities assigned and always ready to take initiative

Application Used

TS2

ICBS

CMS

POWER CARD

FISERV

MERCHANT PORTAL

Languages

English
Tamil

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Thanks & Regards, Raju Subramaniyan

Timeline

Sales Associate

Sundaram Finance Ltd
09.2014 - 05.2015

Accountant

Oasis Group of Hotels
02.2013 - 04.2014

MBA - Finance & Marketing

PMC Tech
08.2010 - 07.2012

BBA - Business Administration And Management

Mass College of Arts & Science
07.2007 - 04.2010

Business Process Lead

TCS
5 2015 - Current

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