Rajul Jaiswal

Results-driven Operations Manager with over seven years of experience in ML Data Operations and customer service. Adept at leading cross-functional teams to drive efficiency and excellence in service delivery. Proven track record of implementing process improvements and optimizing workflows to achieve business objectives. Skilled in stakeholder management, project execution, and ensuring adherence to quality standards and SLAs. Strong analytical and problem-solving abilities, coupled with excellent communication and interpersonal skills. Thrives in dynamic work environments, excelling in driving continuous improvement and delivering exceptional results. Ready to leverage expertise to create and maintain effective global operations, driving business results and exceeding customer expectations. People Management Program Management Stakeholder Management Team Management Service Level Agreement (SLA) Customer Satisfaction Team Management Analytical Skills Team leadership Communication Operations management Amazon Development Centre India Team Manager, Customer Service Lead operations, achieving growth of 180% in two years. Hired a new application consultant to help improve team capabilities. Led a team of 25 associates, fostering quality, productivity, and efficiency in core service operations. Designed and developed scalable solutions to support ongoing metrics, reports, analyses, and dashboards. Conducted regular 1-on-1 sessions with team members to address performance and conduct concerns promptly. Cultivated a culture of open communication and continuous personal development. Supported employee well-being and engagement to facilitate overall growth. Drove performance and quality by motivating teams to deliver exceptional customer experiences. Supported recruitment, onboarding, and upskilling initiatives, while managing comprehensive quality assurance programs and driving cost reduction efforts.