Rakesh Biswas

• Managed team of 1 TSM and 30 sales associates, including 20 BDA and 10 BDE, to drive sales performance.
• Enhanced customer satisfaction by delivering responsive support for smart speaker sales and service.
• Increased lending merchant performance through thorough evaluation of lending opportunities.
• Analyse market share data to guide leadership decisions and strategic direction.

• Led team of 3 TSEs, 18 BDEs, and 4 BDAs to execute sales strategies across territory.
• Conducted market visits to identify sales strategy gaps and delivered on-the-job training for new agents.

>> Merchant Expansion & Retention: Drive the onboarding of new retail merchants from small to large organised retail outlets to accept PhonePe QR codes.

Oversaw smart speaker sales and service in assigned area, enhancing merchant engagement and support.

>> Distribution and Channel Management :- Manage four distributors and 15 promoters with 20 FSEs (Field Sales Executives)with handling over 50k telecom retailers.

>> Retail Expansion & enrolment: Constantly hunting for new retail touchpoints to expand Airtel’s business.

>> Team Leadership & Field Execution:- Responsible for motivating a team of distributor sales representatives and also tracking their daily market beats, ensure they are visiting retailers on time, and coaching them on pitching new products or offers.