Rakesh Kaushal
Malviya Nagar
Summary
Dynamic Area Manager with a proven track record at Chaayos, excelling in sales strategy development and operational optimization. Achieved top-line sales targets through effective budget oversight and team collaboration. Enhanced customer satisfaction and engagement, driving successful events and promotions while maintaining high-quality service standards.
Overview
17
17
years of professional experience
Work History
Area Manager
Chaayos
03.2019 - Current
- Created sales plan and budget aligned with retail strategy; monitored progress to meet top-line sales targets.
- Developed and enforced sales and operating procedures through regular audits and store monitoring.
- Ensured smooth operation of stores across the region by optimizing processes.
- Enhanced operational efficiency through strategic forecasting, product mix management, and cost control.
- Established service vision and standards; ensured compliance through training and service process oversight.
- Activated stores with successful events, launches, and promotions to drive customer engagement.
- Planned and executed event calendars alongside local store marketing initiatives.
- Managed team performance via objective setting, performance reviews, coaching, and employee retention strategies.
- Developed strategies for increasing sales, market share and customer satisfaction.
Restaurant General Manager
Pizza Hut
11.2008 - 01.2019
- Managed profit, customer service, and training for restaurant operations and commissary.
- Achieved significant cost control through targeted enhancement initiatives.
- Contributed to building sales through strategic door hanging and paper inserting methods.
- Attained highest Customer Experience Rating of 94% across PHD locations.
- Established cash control systems for register transactions.
- Implemented cost-saving measures while maintaining high quality service levels.
- Resolved customer complaints in a professional manner.
Education
Graduate -
Dr C.V Raman University Bilaspur
01-2014
Food Craft Institute
Chandigarh01-2007
Intermediate -
CBSC Board
01-2005
Matriculation -
CBSC Board
01-2003
Skills
- Sales strategy development
- Budget oversight
- Operational optimization
- Performance evaluation
- Customer relationship management
- Market research
- Team collaboration
- Inventory control
Accomplishments
- Achieved significant cost control through enhancement initiatives
- Played a major role in enhancing company and client relationships
- Played a major role in building up the sales by applying a logical approach in door hanging, paper inserting, and making it a more meaningful tool for increasing sales
- Achieved the highest CER score of 94% in all of the PhD
Hobbies and Interests
- Traveling
- Listening Music
Languages
- English
- Hindi
Personal Information
- Father's Name: Late. Sh. Vijay Pal Kaushal
- Date of Birth: 08/21/87
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Area Manager
Chaayos
03.2019 - Current
Restaurant General Manager
Pizza Hut
11.2008 - 01.2019
Graduate -
Dr C.V Raman University Bilaspur
Food Craft Institute
Intermediate -
CBSC Board
Matriculation -
CBSC Board
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