Rakesh Kumar
New Delhi
Summary
Understanding Customer Care Executive with over Number years of experience in customer care arena. Excellent time management and organizational skills to adapt to new processes. Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.
Overview
11
11
years of professional experience
Work History
Customer Care Executive
Amazon
04.2023 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Flipkart
05.2021 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Bartender
Cocktail And Dreams
09.2017 - 12.2019
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Steward
Falcon Resort
03.2013 - 04.2016
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Assisted in the efficient preparation and presentation of meals, contributing to a seamless dining experience.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
Education
Bachelor Of Science - Hotel Management
Heritage Institute of Hotel Management And Retail
Shimla03.2012
Skills
- Customer Support
- Excellent problem-solving abilities
- Call Center Operations
- Customer service background
Timeline
Customer Care Executive
Amazon
04.2023 - Current
Customer Service Representative
Flipkart
05.2021 - 03.2023
Bartender
Cocktail And Dreams
09.2017 - 12.2019
Steward
Falcon Resort
03.2013 - 04.2016
Bachelor Of Science - Hotel Management
Heritage Institute of Hotel Management And Retail
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