RAKESH OJHA
Jajpur
Summary
- As a Senior Executive at Flipkart, I am responsible for overseeing and facilitating all aspects of deals approval, ensuring the seamless execution of promotional activities. My role involves meticulously managing Value Tag Data, analyzing its effectiveness, and utilizing data analysis techniques to derive valuable insights. I play a pivotal role in shaping strategic decisions by leveraging my expertise in deal management and data analytics. With a keen eye for detail, I contribute to optimizing the customer experience through effective pricing strategies and data-driven decision-making. In this dynamic position, I thrive in ensuring the success of deals, enhancing value tags, and driving strategic initiatives to elevate Flipkart's market position.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Operation Executive
Flipkart(M3)
Bengaluru
04.2023 - Current
- Examined data sourced from customer surveys, market research, and financial reports to get the better deals.
- Led successful deals and promotional activities for events to boost engagement, satisfaction, and loyalty.
- Developed efficient event plans to align strategic decisions with long-term objectives.
- Played a pivotal role in obtaining crucial data for the team that designed "Fllippi," an AI interface on Flipkart that provides search results based on customer descriptions.
- Vigilantly supervised Value Tag Data to assess the efficacy of pricing tags and enhance the customer experience, contributing to improved strategic planning.
Operations Executive
Flipkart(Category)
Bengaluru
09.2023 - 04.2024
- Supervised performance metrics and oversaw CM.
- Generated and upheld operational documents while keeping database records updated.
- Executed pricing strategies and promotions for Alpha Sellers.
- Managed tasks related to merchandising, cataloging, and elevating customer experiences.
- Conducted Product Listing Optimization: Crafted compelling product listings featuring detailed descriptions, high-quality images, and pertinent keywords to attract potential buyers.
- Formulated Pricing Strategy: Devised and implemented effective pricing strategies to stay competitive in the market while maximizing profits.
- Executed Sales Promotions: Devised and implemented sales promotions, discounts, and special offers to stimulate customer interest and bolster sales.
- Handled Inventory Management: Monitored and maintained inventory levels to ensure products were available for customers, mitigating stockouts and overstock situations.
Senior Executive
Startek
Bengaluru
03.2022 - 09.2022
- Worked closely with other teams to identify trends in escalated cases.
- Assisted sellers with product listings, order processing, payments, returns, refunds, and other related issues.
- Initiated follow-up phone calls to sellers regarding resolved issues to improve overall platform experience.
Customer Delight Officer (L2DESK)
Aarman Pvt solution limited (PHARMEASY)
01.2020 - 03.2022
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Master of Arts - Humanities
PONDICHERRY UNIVERSITY
01.2019
Bachelor of Arts - Humanities
UTKAL UNIVERSITY,ODISHA
01.2017
INTERMEDIATE -
COUNCIL OF HIGHER SECONDARY EDUCATION, ODISHA
01.2014
MATRICULATION -
BOARD OF SECONDARY EDUCATION, ODISHA
01.2011
Skills
- Growth Planning
- Performance Improvement
- Operations Oversight
- Report Preparation
- Sales Monitoring
- Negotiation
- Business Development
- Time Management
- Problem-Solving
- Decision-Making
- Fluent in English,Hindi,Odia
- MS Office
- Computer Skills
- Analytical
- Active Listening
- Friendly, Positive Attitude
- Teamwork and Collaboration
Certification
- PGDCA IN COMPUTER
- SQL
Personal Information
- Father's Name: HRUDANANDA OJHA
- Mother's Name: REKHAMANI OJHA
- Date of Birth: 10/07/1996
- Gender: MALE
- Nationality: INDIAN
- Marital Status: UNMARRIED
- Religion: HINDU
Languages
ENGLISH, ODIA, HINDI & BENGALI
Disclaimer
I hereby declare that the information given above is true to the best of my knowledge and belief. I am eager to accept the challenge and I will do my best to fulfil your organisation's need.
Languages
Odia
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Upper Intermediate (B2)
B2
Timeline
Operations Executive
Flipkart(Category)
09.2023 - 04.2024
Senior Operation Executive
Flipkart(M3)
04.2023 - Current
Senior Executive
Startek
03.2022 - 09.2022
Customer Delight Officer (L2DESK)
Aarman Pvt solution limited (PHARMEASY)
01.2020 - 03.2022
Master of Arts - Humanities
PONDICHERRY UNIVERSITY
Bachelor of Arts - Humanities
UTKAL UNIVERSITY,ODISHA
INTERMEDIATE -
COUNCIL OF HIGHER SECONDARY EDUCATION, ODISHA
MATRICULATION -
BOARD OF SECONDARY EDUCATION, ODISHA