Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Disclaimer
Languages
Timeline
Generic
RAKESH OJHA

RAKESH OJHA

Jajpur

Summary

  • As a Senior Executive at Flipkart, I am responsible for overseeing and facilitating all aspects of deals approval, ensuring the seamless execution of promotional activities. My role involves meticulously managing Value Tag Data, analyzing its effectiveness, and utilizing data analysis techniques to derive valuable insights. I play a pivotal role in shaping strategic decisions by leveraging my expertise in deal management and data analytics. With a keen eye for detail, I contribute to optimizing the customer experience through effective pricing strategies and data-driven decision-making. In this dynamic position, I thrive in ensuring the success of deals, enhancing value tags, and driving strategic initiatives to elevate Flipkart's market position.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Operation Executive

Flipkart(M3)
Bengaluru
04.2023 - Current
  • Examined data sourced from customer surveys, market research, and financial reports to get the better deals.
  • Led successful deals and promotional activities for events to boost engagement, satisfaction, and loyalty.
  • Developed efficient event plans to align strategic decisions with long-term objectives.
  • Played a pivotal role in obtaining crucial data for the team that designed "Fllippi," an AI interface on Flipkart that provides search results based on customer descriptions.
  • Vigilantly supervised Value Tag Data to assess the efficacy of pricing tags and enhance the customer experience, contributing to improved strategic planning.

Operations Executive

Flipkart(Category)
Bengaluru
09.2023 - 04.2024
  • Supervised performance metrics and oversaw CM.
  • Generated and upheld operational documents while keeping database records updated.
  • Executed pricing strategies and promotions for Alpha Sellers.
  • Managed tasks related to merchandising, cataloging, and elevating customer experiences.
  • Conducted Product Listing Optimization: Crafted compelling product listings featuring detailed descriptions, high-quality images, and pertinent keywords to attract potential buyers.
  • Formulated Pricing Strategy: Devised and implemented effective pricing strategies to stay competitive in the market while maximizing profits.
  • Executed Sales Promotions: Devised and implemented sales promotions, discounts, and special offers to stimulate customer interest and bolster sales.
  • Handled Inventory Management: Monitored and maintained inventory levels to ensure products were available for customers, mitigating stockouts and overstock situations.

Senior Executive

Startek
Bengaluru
03.2022 - 09.2022
  • Worked closely with other teams to identify trends in escalated cases.
  • Assisted sellers with product listings, order processing, payments, returns, refunds, and other related issues.
  • Initiated follow-up phone calls to sellers regarding resolved issues to improve overall platform experience.

Customer Delight Officer (L2DESK)

Aarman Pvt solution limited (PHARMEASY)
01.2020 - 03.2022
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

Master of Arts - Humanities

PONDICHERRY UNIVERSITY
01.2019

Bachelor of Arts - Humanities

UTKAL UNIVERSITY,ODISHA
01.2017

INTERMEDIATE -

COUNCIL OF HIGHER SECONDARY EDUCATION, ODISHA
01.2014

MATRICULATION -

BOARD OF SECONDARY EDUCATION, ODISHA
01.2011

Skills

  • Growth Planning
  • Performance Improvement
  • Operations Oversight
  • Report Preparation
  • Sales Monitoring
  • Negotiation
  • Business Development
  • Time Management
  • Problem-Solving
  • Decision-Making
  • Fluent in English,Hindi,Odia
  • MS Office
  • Computer Skills
  • Analytical
  • Active Listening
  • Friendly, Positive Attitude
  • Teamwork and Collaboration

Certification

  • PGDCA IN COMPUTER
  • SQL

Personal Information

  • Father's Name: HRUDANANDA OJHA
  • Mother's Name: REKHAMANI OJHA
  • Date of Birth: 10/07/1996
  • Gender: MALE
  • Nationality: INDIAN
  • Marital Status: UNMARRIED
  • Religion: HINDU

Languages

ENGLISH, ODIA, HINDI & BENGALI

Disclaimer

I hereby declare that the information given above is true to the best of my knowledge and belief. I am eager to accept the challenge and I will do my best to fulfil your organisation's need.

Languages

Odia
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Upper Intermediate (B2)
B2

Timeline

Operations Executive

Flipkart(Category)
09.2023 - 04.2024

Senior Operation Executive

Flipkart(M3)
04.2023 - Current

Senior Executive

Startek
03.2022 - 09.2022

Customer Delight Officer (L2DESK)

Aarman Pvt solution limited (PHARMEASY)
01.2020 - 03.2022

Master of Arts - Humanities

PONDICHERRY UNIVERSITY

Bachelor of Arts - Humanities

UTKAL UNIVERSITY,ODISHA

INTERMEDIATE -

COUNCIL OF HIGHER SECONDARY EDUCATION, ODISHA

MATRICULATION -

BOARD OF SECONDARY EDUCATION, ODISHA
RAKESH OJHA