Rakesh Pattanaik
Lead - Human Resource Business Partner (P&C)
Dubai
Summary
Responsive Human Resources Business Partner with well-rounded experience of 13 + years in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Supports clients and effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow client's management skills.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Lead - People & Culture Business Partner
ISS Facility Services India Pvt Ltd
Bhubaneswar
10.2013 - 03.2023
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Distributed employee engagement surveys to identify areas of improvement.
- Structured compensation and benefits according to market conditions and budget demands.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Motivated employees through special events and incentive programs.
- Coordinated technical training and personal development classes for staff members.
Talent Acquisition Executive
Matrimony.com
Kolkata
04.2013 - 10.2013
- Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
- Established consistent language and methodology for talent discussions, development, and succession.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Optimized sourcing networks and used proactive methods to direct source candidates.
- Assisted with writing job postings and job descriptions for boards.
Assistant Unit Manager
MphasiS
Bhubaneswar
02.2012 - 04.2013
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Developed recruiting strategies to identify qualified candidates and build network.
- Advertised job opportunities on social media platforms and job boards.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Recruiter
Tatwa Infraeducon Pvt Ltd
Bhubaneswar
05.2010 - 01.2012
- Hired employees and initiated new hire paperwork process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Created and delivered HR training sessions to staff, managers and executives.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Operations Executive
TaTa Business Support Services Ltd
Hyderabad
04.2008 - 07.2009
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Associate
IBM Daksh India Pvt Ltd
Kolkata
05.2007 - 04.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Informed customers about special promotions and provided detailed information for various products.
Education
Executive Master Of Business Adminstration - Marketing & Human Resource
Vinayak Mission University
Salem,Tamilnadu,India 08.2011 - 08.2012
Bachelor Of Arts - English Language And Literature
Utkal University
Bhubaneswar,Odisha,India 08.2002 - 08.2005
Skills
Organization and Time Management
undefinedAdditional Information
Passport No - P6847960
Timeline
Lead - People & Culture Business Partner
ISS Facility Services India Pvt Ltd
10.2013 - 03.2023
Talent Acquisition Executive
Matrimony.com
04.2013 - 10.2013
Assistant Unit Manager
MphasiS
02.2012 - 04.2013
Executive Master Of Business Adminstration - Marketing & Human Resource
Vinayak Mission University
08.2011 - 08.2012
Recruiter
Tatwa Infraeducon Pvt Ltd
05.2010 - 01.2012
Operations Executive
TaTa Business Support Services Ltd
04.2008 - 07.2009
Customer Service Associate
IBM Daksh India Pvt Ltd
05.2007 - 04.2008
Bachelor Of Arts - English Language And Literature
Utkal University
08.2002 - 08.2005
Similar Profiles
Deepak SinghDeepak Singh
Manager Facility- Operation at ISS Facility Services India Pvt. LtdManager Facility- Operation at ISS Facility Services India Pvt. Ltd
Wilson SelvarajWilson Selvaraj
Country Director for I&M Segment at ISS Facility Services India Pvt. Ltd.Country Director for I&M Segment at ISS Facility Services India Pvt. Ltd.
Krishnaswamy Krishnaswamy null
Asst. Manager - Supply Chain Manager & Procurement at ISS Facility Services India Pvt LtdAsst. Manager - Supply Chain Manager & Procurement at ISS Facility Services India Pvt Ltd