Rakesh Sarkar
Senior Quality Analyst
Bengaluru
Summary
Results-driven Senior Quality Analyst at Swiggy Limited with expertise in data analysis and visualization. Enhanced business efficiency by identifying trends in complex datasets. Strong analytical thinking and problem-solving skills led to actionable insights that supported strategic initiatives, driving improved decision-making processes.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Senior Quality Analyst
Swiggy Limited
Bangalore
10.2021 - Current
- Produced monthly & weekly reports using advanced Excel spreadsheet functions.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
- Optimized SQL queries for faster processing times, increasing overall productivity within the team.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
Senior Service Quality
First Source Limited
Bangalore
02.2017 - 10.2021
- Identified patterns and trends in large data sets and provided actionable insights.
- Collaborated with stakeholders to identify business needs and data sources.
- Created dashboards to monitor and track key performance indicators.
- Generated ad-hoc reports to evaluate specific business requirements.
- Developed and implemented data governance policies and procedures.
- Utilized data visualization techniques to present and explain complex data sets.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Generalist (Quality Analyst)
Concentrix
Bangalore
10.2015 - 02.2017
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Reported progress and results to project stakeholders.
- Established robust monitoring systems that enabled early detection of deviations from established quality benchmarks.
- Collaborated with cross-functional teams for streamlined communication and efficient problem-solving related to quality concerns.
- Investigated and resolved customer inquiries and complaints quickly.
Operational Specialist
Minacs
Bangalore
09.2014 - 10.2015
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
Education
Bachelor of Technology - Mechanical Engineering
Synergy Institute of Engineering & Technology
Dhenkanal, India 08.2008 - 06.2012
12th - Science Education
Dr. J N College
Balasore, India 06.2005 - 06.2007
10th - Science Education
St. Vincent Covent School
Balasore, India 04.2001 - 04.2005
Skills
Data analysis
Data visualization and presentations
Excel functions
SQL
Python programming
Data validation
Data cleaning
Tableau
Data modeling
Analytical thinking
Problem-solving
Requirements gathering
Certification
Masters Program In Data Science - Simplilearn
Timeline
Masters Program In Data Science - Simplilearn
06-2022
Senior Quality Analyst
Swiggy Limited
10.2021 - Current
Senior Service Quality
First Source Limited
02.2017 - 10.2021
Generalist (Quality Analyst)
Concentrix
10.2015 - 02.2017
Operational Specialist
Minacs
09.2014 - 10.2015
Bachelor of Technology - Mechanical Engineering
Synergy Institute of Engineering & Technology
08.2008 - 06.2012
12th - Science Education
Dr. J N College
06.2005 - 06.2007
10th - Science Education
St. Vincent Covent School
04.2001 - 04.2005
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