Rakesh Shelar
Mira Road, Thane
Summary
Highly skilled Network Engineer with 5+ years of experience designing and implementing network infrastructures for large organizations. Proven track record in improving network and implementing security protocols resulting in zero security breaches over a two-year period. Exceptional skills in technical support, network monitoring, routing-switching, security, and team training.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Customer Support Executive
Unicom Infotel Pvt Ltd
Mumbai
06.2018 - Current
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Implemented, tested, validated and maintained networking services according to solution designs.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
- Designed scalable and user-friendly network architecture to meet business objectives.
- Provided technical support to users experiencing difficulties with their networks.
- Created documentation detailing all aspects of the network infrastructure and its configuration.
- Coordinated with IT teams to ensure seamless integration of new technologies.
- Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.
Help Desk Engineer
Microsense Network Pvt Ltd
Mumbai
06.2017 - 09.2018
- Provided technical support to end users in resolving wireless connectivity issues.
- Configured, monitored, and troubleshot wireless LANs and access points.
- Managed the installation of new access points in accordance with customer specifications.
Education
BE - EXTC
Trinity Academy of Engineering
Pune06-2016
Skills
- Complaint resolution
- Customer Segmentation
- Product and service knowledge
- System implementation
Language
- English
- Hindi
- Marathi
Certification
- Cisco Certified Network Associate (CCNA)-CSCO14071519
- Cisco Certified Meraki Networking Associate (CMNA)
- Molex Structured Cabling Design and Installation
- Milestone Certifited Design Engineer
Timeline
Senior Customer Support Executive
Unicom Infotel Pvt Ltd
06.2018 - Current
Help Desk Engineer
Microsense Network Pvt Ltd
06.2017 - 09.2018
BE - EXTC
Trinity Academy of Engineering
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