RAKESH SHRIVASTAVA

• Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Analyzed customer feedback to identify areas of improvement.
• Have very good rapport with customers top management.
• Successfully established new products like Emulsion Booster, CRMS, Electronic Detonators in CIL.
• Successfully established Bulk, Nonel, Emulboost in NTPC Pakribarwadih, JINDAL Raigarh & HINDALCO Raigarh.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Motivated, trained, and disciplined employees to maximize performance.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Established GPSD/SDNP successfully in Bhutan & NE region.
• Introduced CPT first time in NE area in ONGC
• Built long-lasting client relationships through excellent customer service and consistent followups.

Provided technical service for day to day charging of bulk.

Daily follow up with mines management to get the supply of bulk in different mines of NCL.

Timely follow up of payment within 30 days.

Competitors activity & bossiness strategy