Rakesh Vangala
Circle Head- Customer Service
Warangal
Summary
Rich experience in telecom Infrastructure Maintenance. Proven Abilities in Operations Management, Vendor Management, Project Management and Conflict resolution. Excellent Communication Skills. Seeking Challenging Position in Company with Opportunity for Advancement.
Overview
14
14
years of professional experience
11
11
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Circle Head- Customer Services
Exicom Tele-Systems Limited
2 2024
- Coordination & controlling of customer Support activities in Andhra Pradesh &Telangana circles
- Responsible to get Acceptance Test certificate with Zero punch points at Data Centers
- Regular visit of Data Centers for System Performance Check where Large Capacity SMPS & LION BB Installed (BSNL Hyderabad GR DC & BSNL Vijayawada mini DC)
- Regular trainings to customer on EXICOM systems (SMPS, LION Battery bank & UPS)
- Timely closure of field complaints within SLA
- Co-ordination of movement of Service Engineers to sites against reported complaint as per priority
- Regular monitoring of Vendor KPIs
- Ensure maximum revenue generation as per set targets
- Follow-up & closure of all pending cases, realization of payments, release of Bank Guarantees etc
- In their respective circles
- Keeping track of stock/spares at service center and dispatch of spares to engineer/sites under repair in co-ordination with NRC Store
- Ensure no repeated failure after doing PM / CM / upgradation
- Customer satisfaction & delighting.
Manager-Operations (Network SLP)
Reliance Jio Infocomm Limited
07.2021 - 01.2024
- Responsible for owning and managing entire security operations for all Reliance Jio Sites (SFL, MFL & LFL)
- Energy Audits (Digital + Physical) of small, medium and Data Center locations
- Regular analysis of fuel records to minimize pilferage/misappropriation
- Preparation, implementing various process related to Electricity & Fuel bills approval
- Theft Investigations, Implementation of all SLP policies, coordination with NW teams, Compliance of id cards with NW teams/SP team, etc., Jio Mitra engagement, SAS project
- Implementation and uptime of SAS equipment, Manage budget of NW SLP for circle
- Carry-out Theft analysis and implement counter measures to minimize /eliminate thefts of property
- Liaison ability with all local govt
- Police authorities-for Filling FIR
- Collaborate with security agency partner to ensure effective security operations at site
- Ensure all KPI of Security agency are met
- Manage and own entire CCTV and Access control system for the Telangana state
- Ensure 100% percent upkeep of all system
- Collaborate with internal stakeholders (operations; projects; safety) to provide required security support
- Drive new security initiatives and project in order to improve the efficiency of security for the Telangana state
- Work in close coordination with SAS team and ensure effective delivery and commissioning of security system for all new LFL
- Ensure proactive response to security incidents as per the defined SOPs and reporting as per escalation / reporting matrix.
Engineer- Operations & Maintenance
Indus Towers Limited (formerly Bharti Infratel Limited)
03.2015 - 07.2021
- Responsible for the Operations & Maintenance of 250 Sites in Warangal District
- Maintaining the site wise Uptime as per MSA with operator and Managing the P&F Cost with in Laid down limit
- Carry out Preventive Maintenance of all Infra Equipment's (SMPS, BB, DG, AC & PIU) as per standard process & AMC
- Ensure site visit plan to maintain upkeep of Cell site and Infra in healthy condition
- Control of the Technician for managing smooth operation and use of PPE by technicians
- Maintain Site wise Uptime greater than 99.99% and Min P&F Cost
- Ensure timely deliverable of all KPI as per Management Guidelines
- Ensure to monitor vendor KPI
- Coordinating with multiple OEM vendor to clear infra issues
- Maintaining the all cell site up to the mark as per customer satisfaction
- Site automation, Alarm compliance
- PM/CM compliance
- Co-ordination between Estate and Security team on ground
- Optimization in Energy cost
- Strict compliance of DTS
- Identifying high Diesel consumption sites and their remedy action
- Rectification/Reduction in EB average bills
- Facilitating in converting non EB sites to EB sites
- DCEM Compliance
- DG running hrs
- Compliance
- Identifying frequent failing sites and corrective action
- Replacement of aged/faulty equipment
- Ensuring correctly rated equipment's.
Fiber Execution Engineer
Himachal Futuristic Communications Ltd
02.2014 - 03.2015
- Route survey for all the planned routes
- Planning with contractors executes the project with in short time
- Inspection of the Trenching, Ducting, DIT & MH/HH installation for lying of OFC
- Preparing ITP's, LSPM&OTDR Reports
- Co
- Ordinate with other Operators, Electricity Board & Local issues
- Cross verification to the Daily reports, Bills, Quality forms &As-Built data's
- Operation of Blowing machine to blow the OFC
- Splicing of OFC
- ABD Preparation and updating in GIS
- Survey of new corporate buildings and Provisioning of fibers for new corporate customers.
Service Engineer
ACME Tele Power Ltd
04.2010 - 02.2014
- Responsible to Adilabad Division for services of PIU's (Power Interfacing Unit), Booster, Stabilizer & AC (Air Conditioner)
- Carrying out advance planning for resource mobilization, manpower deployment and rendering technical support; ensuring execution of projects within time, cost & budgetary parameters
- Handling project activities like planning, site survey, optimizing and acceptance testing of cell sites
- Installation and Commissioning of PIU, DG, AC, UPS, SMPS and Battery Bank at various sites
- Developing vendor for various installation accessories, equipment's and activities
- Monitoring installation & commissioning processes at various sites
- Undertaking tests & inspections for ensuring operational effectiveness of equipment
- Providing all support to Telecom Site during periodic maintenance & faults / alarms and rendering the technical support
- To provide overall support for field service operations
- To provide service as per the contract and SLA to achieve customer delight / satisfaction, KPI and P&L
- Easy defined process for better KPI> 99.99
- Reducing complaints by implanting Preventive Maintenance plan as per the contract.
Education
B.Tech - Electronics & Communication Engineering
Ramappa Engineering College
Warangal 06.2005 - 04.2009
Higher Secondary -
Siddhartha Junior College
Narsampeta 06.2003 - Jan 2005
S.S.C -
ZPSS Tharigoppula
Tharigoppula 01.1996 - 01.2003
Skills
Operation & Maintenance of telecom Passive infra(SMPS ,LION Battery bank ,VRLA BB, Diesel Generator, Power Units)
undefinedPersonal Information
- Father's Name: Surender Reddy
- Date of Birth: 04/14/88
- Gender: Male
- Marital Status: Married
Disclaimer
I hereby solemnly declare that all the information furnished above is true to the best of my knowledge.
Certification
IFCP From NTTF Gannavaram
Timeline
Manager-Operations (Network SLP)
Reliance Jio Infocomm Limited
07.2021 - 01.2024
IFCP From NTTF Gannavaram
03-2016
Engineer- Operations & Maintenance
Indus Towers Limited (formerly Bharti Infratel Limited)
03.2015 - 07.2021
Fiber Execution Engineer
Himachal Futuristic Communications Ltd
02.2014 - 03.2015
Service Engineer
ACME Tele Power Ltd
04.2010 - 02.2014
B.Tech - Electronics & Communication Engineering
Ramappa Engineering College
06.2005 - 04.2009
Higher Secondary -
Siddhartha Junior College
06.2003 - Jan 2005
S.S.C -
ZPSS Tharigoppula
01.1996 - 01.2003
Circle Head- Customer Services
Exicom Tele-Systems Limited
2 2024
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