Rakesh Waghmare
Mira Road
Summary
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
9
9
years of professional experience
Work History
Hub Manager
Big Basket (A TATA Enterprise)
06.2023 - Current
- Defined and built the last mile delivery process for B2C operations.
- Managed hub operations and personnel, including recruiting, training, scheduling, and performance management.
- Built and managed a multilayer team, maximizing performance through on-the-job training and mentoring.
- Analyzed data reports to identify sales forecasting, customer metrics, and store performance
- Identified opportunities for cost reduction initiatives while maintaining a high level of customer service.
- Created monthly reports on hub performance metrics such as customer satisfaction scores, delivery times, and order accuracy.
- Monitored customer service levels to identify areas of improvement.
Operations Controller
INNOVATIVE RETAIL CONCEPTS PVT LTD (BIG BASKET)
11.2018 - Current
- Optimized route mapping for efficient transportation planning
- Manpower planning, shift planning, and weekly/monthly roster management.
- Transportation, manpower management, and team management.
- Planned and conducted in-depth training program in all aspects of customer service and delivery operations.
- Communicated extensively with customers to coordinate deliveries and resolve concerns and issues, conducted follow-up.
- Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
- Resolved escalated customer inquiries or complaints in a timely manner.
Store Manager
Big Basket (A TATA Enterprise)
Mumbai
01.2022 - 06.2023
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Responsible for defining, building, and executing the last mile delivery process, and the B2C process.
- Analysis of data reports to identify sales forecasting, customer metrics, and store performance.
- Responsible for safety, quality performance, and customer experience with targets and scorecard.
- Implemented efficient systems for tracking stock movement.
- Created reports on inventory levels, trends, costs, and deliveries.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
Operations Executive
FUTURE SUPPLY CHAINS LTD. (Future Group)
Mumbai
08.2017 - 10.2018
- Developed strategic operations goals through effective communication with upper management
- Identified cost savings opportunities through process optimization initiatives.
- Established policies and procedures for day-to-day operations that comply with company standards and regulations.
- Maintained accurate records of operational data and documents for audit purposes.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented and maintained warehouse inventory processes and SOPs according to the internal audit manual
- Ensure reconciliation of inward and outward of stock between warehouse and stores on a daily basis.
- Maintained accurate inventory records using a database system.
- Implementation of process for smooth operations, stock management, maintaining daily reports of requisitions and fulfillment
- Monitored and improved warehouse operations to minimize damage and excess stock.
Territory Sales Executive
NOZZLE AUTO ASSOCIATION PVT. LTD, THANE
Mumbai
02.2016 - 07.2017
- Provide customers assistance about products, prices, availability, product uses, and credit terms.
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
- Performed administrative duties including preparation of sales budget and reports, maintenance of sales records, and filing of expense account reports.
- Marketing and brand building of the product.
- Developed long-term relationships with key accounts by providing exceptional service delivery.
- Attended trade shows, conferences, seminars and other events related to the industry.
Education
MBA in (Operations) -
SINHGAD BUSINESS SCHOOL, PUNE, UNIVERSITY OF PUNE
06.2018
MBA in (Marketing) -
SINHGAD BUSINESS SCHOOL, PUNE, UNIVERSITY OF PUNE
04.2016
B.sc (Physics) -
BHAVANS COLLEGE, MUMBAI, UNIVERSITY OF MUMBAI
10.2012
Skills
- Operations Management
- Decision-Making
- Microsoft Office
- Analytical Skills
- Process Improvement
Personal Information
Date of Birth: 16th Aug 1989
Languages
- English
- Hindi
- Marathi
Timeline
Hub Manager
Big Basket (A TATA Enterprise)
06.2023 - Current
Store Manager
Big Basket (A TATA Enterprise)
01.2022 - 06.2023
Operations Controller
INNOVATIVE RETAIL CONCEPTS PVT LTD (BIG BASKET)
11.2018 - Current
Operations Executive
FUTURE SUPPLY CHAINS LTD. (Future Group)
08.2017 - 10.2018
Territory Sales Executive
NOZZLE AUTO ASSOCIATION PVT. LTD, THANE
02.2016 - 07.2017
MBA in (Operations) -
SINHGAD BUSINESS SCHOOL, PUNE, UNIVERSITY OF PUNE
MBA in (Marketing) -
SINHGAD BUSINESS SCHOOL, PUNE, UNIVERSITY OF PUNE
B.sc (Physics) -
BHAVANS COLLEGE, MUMBAI, UNIVERSITY OF MUMBAI
Similar Profiles
S MAHADEVASWAMYS MAHADEVASWAMY
Buyer_ FMCG (B2B) at Big basket (Tata enterprise)Buyer_ FMCG (B2B) at Big basket (Tata enterprise)
S.Nithish KumarS.Nithish Kumar
F & V Buyer at TATA Big BasketF & V Buyer at TATA Big Basket
Divyanshu TiwariDivyanshu Tiwari
Business Development Manager at Tata Big BasketBusiness Development Manager at Tata Big Basket
Janet JohnsonJanet Johnson
Wealth Relationship Manager at Nuvama WealthWealth Relationship Manager at Nuvama Wealth
Subhash Abhiman PawarSubhash Abhiman Pawar
MIS Executive at Paytronic Network Pvt. Ltd.MIS Executive at Paytronic Network Pvt. Ltd.