Rakesh Kumar Reddy Yasam
Hyderabad
Summary
Results-driven Digital Solution Consultant Sr. Analyst at NTT Data Services with 8+ years of diverse domain experience. Specializing in SFDC, Agile, and Scrum methodology. A 7x certified Salesforce Developer with 5+ years of Salesforce expertise and 2.5 years of Salesforce Field Service Lightning (FSL) support and having 4 plus years of experience in Teradata and ETL tools.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Developer and Support Engineer, Honeywell
NTT DATA
Hyderabad
03.2022 - Current
Worked on HPS FSL Support as part of the Production Support team, taking care of regular incidents and troubleshooting many issues reported daily by end users. Implemented numerous automations that will be utilized by the existing functionalities of Honeywell.
Salesforce Developer, Resideo
NTT DATA
Hyderabad
10.2021 - 03.2022
Contributed to the implementation of Asset object UI customization for Resideo project, utilizing Aura components and aligning with business requirements. Streamlined Test class for a given set of apex classes, resulting in improved overall Code coverage at the Org level.
Information Technology Analyst, Lloyds
Tata Consultancy Services (TCS)
Hyderabad
03.2016 - 10.2021
- Worked on Triggers, Apex classes, Visual force pages as a part of development and Configuration & Customization of the application as a part of administration.
- Presented business stakeholders with monthly connect demos to showcase enhancement functionalities being built as part of continuous improvement.
- Worked as a Developer with expertise in Teradata, worked with Teradata utilities like BTEQ, Fast load, Fast Export, TPUMP, and Multiload to export and import data to/from different source systems as a part of the project.
Education
Bachelor of Technology (Electronics) - Electrical, Electronics And Communications Engineering
Bharat Institute of Engineering And Technology
Hyderabad05.2015
Skills
- Field Service Lightning (FSL)
- Visual Force Pages
- Aura components
- Apex Triggers
- Apex (Synchronous and Asynchronous)
- Flows/ Process Builder
- Integration - REST
- SOQL/SOSL/SQL
- HTML/CSS
- Tools : Workbench, Data Loader, Datastage
- Deployment Tools : Opsera, Copado, Change sets, IT Bit Bucket, Git Hub Copilot
- Mobile Apps: Salesforce 1, FSL and Pulsar App
Experience Summary
- Good knowledge of Salesforce.com (SFDC) development and implementation
- Having experience working in Salesforce.com administration, customization, and analysis support roles.
- Good knowledge and experience in Salesforce, Apex, SOQL, Data loader, SOSL, Triggers, and Visualforce.
- Implemented automations in the project using workflow, Process Builder, Case Assignment rules, and Email Alerts.
- Proficiency in SFDC administrative tasks, such as creating roles, profiles, page layouts, workflows, reports, and dashboards.
- Good knowledge of Salesforce security model, migrating data from one sandbox to another sandbox.
- Worked on Change Set Deployments, Apex batch programming, and Scheduling jobs.
- Responsible for conducting technical code reviews and unit testing, creating technical documents as required.
- Experience with Setting up FSL data models (Work Orders, Service Appointments, Service resources, Territories and Maintenance plans)
- Having Experience in Pulsar for Salesforce Mobile application, an offline data solution for Field Service Technician's.
Affiliations
· Received ‘Star of the Quarter’, ‘BEST PROJECT TEAM' and ‘Technical Excellence Award’ from the various occasions for best performance from Account Level.
· Received 'Hall of Fame' awards twice in 2023.
· Received multiple ‘Virtuoso Awards’ for implementing the automations.
Certification
- Salesforce Certified Administrator
- Salesforce Certified Associate
- Salesforce Certified Platform Developer I
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified AI Associate
- Salesforce Certified Field Service Consultant
- Copado Certified Administrator & Developer
Hobbies and Interests
- Badminton
- Photography
- Music
Timeline
Developer and Support Engineer, Honeywell
NTT DATA
03.2022 - Current
Salesforce Developer, Resideo
NTT DATA
10.2021 - 03.2022
Information Technology Analyst, Lloyds
Tata Consultancy Services (TCS)
03.2016 - 10.2021
Bachelor of Technology (Electronics) - Electrical, Electronics And Communications Engineering
Bharat Institute of Engineering And Technology
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