Ramakant .
Loss Prevention Manager
Delhi
Summary
▪ A competent & result-oriented professional with nearly 10 years of experience in various dimensions of BPO-Operation, BPO-Quality, Supply Chain Management including Logistics, Warehousing, Quality Assurance & Control, Warehousing/Last Mile/First Mile operation
▪ Experienced in the terms of process documentation, SOP preparation for new process and update for any changes in old versions.
▪ Experienced in the product/process Training. Expertise in the areas of new process implementation, process improvement, Customer centricity, Escalation Management and Performance management.
▪ Possess distinguished capabilities in implementing logistics management, scheduling and transportation in accordance with Just-in-Time delivery schedules.
▪ Ability to achieve targets and handle multiple functions and activities in high-pressure environments with tight deadlines.
▪ Highly motivated, positive & goal-oriented, with demonstrated professionalism, attention to detail as well as the ability to build and lead effective teams and a track record for client loyalty and employer satisfaction.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Area Loss Prevention Manager
Qwik Supply Chain (Reliance Retail)
Delhi
09.2021 - Current
- Attentively monitored site and surrounding areas for signs of attempted theft by any individual or personnel, intervening when necessary
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement
- Trained all new executives and asset protection personnel.
Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety. - supported audits, shortage control Initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Headed safety and loss prevention programs by guiding staff.
- Headed safety and loss prevention programs by guiding staff.
- Installed and maintained covert security equipment.
- Monitored paperwork procedures to prevent error-related losses
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures
- Supervised surveillance detection and criminal processing related to theft
and criminal cases. - Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
Assistant Manager
Gofers India Pvt Ltd
Delhi
12.2020 - 08.2021
- Staff Management Quality Improvement Training implementation Data Analysis Corrective actions Employee performance evaluations Employee scheduling Cost Control, Monitoring all operations that affect Quality
- Responsible for problem solving process related to Quality gaps.
- Setup quality atmosphere at our distribution points for process improvement & customer satisfaction.
- Responsible for preparing/updating the SOP's based on current ongoing process flow and get the sign-off from stakeholders.
- Required to take initiative for improving the performance of operation in terms of customer satisfaction.
- Responsible for handling customer complaints and identify the root cause for any critical complain category and implement preventive measures & plan the action items for resolving the same
- Providing support to Station team on action plan for closing the gaps/issues from Operation end.
- Monitored employee performance and developed improvement plans.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Supervised team of 15 employees and provided feedback on performance.
- Communicated with managers of other departments to maintain
transparency. - Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Quality Analyst
Teamlease(Flipkart India Pvt LTD)
Jaipur
03.2018 - 12.2020
- Handling Quality audits of entire north Last mile/First mile operations
- Completely responsibility of Mother hub and FC audit in Jaipur and Lucknow
- Cross doc audit to check that they are following the material handling guideline or not
- Hub audit to check hub is following the metrics of last mile
- Stock audit of Fulfillment center of Flipkart
- Setup quality atmosphere at our distribution points for process improvement & customer satisfaction
- Providing support to MPCT team on action plan for closing the gaps/issues from operation end
- Responsible for preparing/updating the SOP’s based on current ongoing process flow and get the > sign-off from stakeholders
- Developed and maintained quality assurance procedure documentation.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Fake product audit at seller place that they are selling a genuine product or not
- Seller warehouse audit to check the inventory status of products
Sr. Quality Analyst
Intelenet Global Solution Ltd(Amazon.in)
Agra
07.2017 - 08.2018
- Responsible for continuous improvement in Centre performance through Quality on agreed metrics
- Meet or exceed the metrics as defined by the clients from time to time
- Conduct training on regular basis for associates to improve their skill (customer interaction).
- Conducted soft skill training program for Associates
- Assist and support the AM - Operations in planning, organizing, executing and achieving the process goals and targets. Responsible for planning refreshers (TNI) for defaulter agents with Co-ordination of training and operation team.
- Publishing and monitoring different,different reports like: -Quality MIS, Quality calendar, internal ,external quality dashboard and All Compliance Reports etc.
- Ensure to achieve daily audit count with 100% feedback
- Set clear objectives track and provide feedback on a regular basis to QA’s
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Sr, Quality Lead
Ruralshores(Vodafone)
Jaipur
03.2016 - 07.2017
- Adapted procedures to mitigate issues and improve deficiencies.
- Reassessed quality control measures at systemic level to proactively identify non-conformances.
- Revised and drafted policies and procedures to address deficiencies comprehensively.
- Meet or exceed the metrics as defined by the clients from time to time
- Conduct reviews with QA’s and SME’s on various KPIs and come to consensus for successful execution of planned strategies towards Organizational goals to well perform to all the across centers
- Publishing and monitoring different-different reports like: -Quality MIS, Quality calendar, internal & external quality dashboard, All Compliance Reports etc.
- Ensure that Team Absenteeism is kept at a bare minimum and all planned leaves are sanctioned while ensuring that the day to day deliverables (daily audit count) are not affected due to it
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to assigned QAs, paying attention to special needs or wants.
Quality Analyst
Intelenet Global services
Agra
07.2011 - 03.2016
- Developed and maintained quality assurance procedure documentation.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Publishing and monitoring different-different reports like: -Training MIS, Training calendar, internal
- Provide suggestion and feedback and collaborate with team members to improve process quality scores
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
Education
12th -
DAV Inter Collage Agra
10th - undefined
DAV Inter Collage Agra
Bachelor of arts - undefined
Dr BR Ambedkar university Agra
MBA - Operation management
JNU
Jaipur National University 07.2019 - 12.2021
Computer Networking And Telecommunications
Jetking
Agra 01.2007 - 12.2007
Skills
Quality Improvement
undefinedAdditional Information
- Achievements: - , Awarded for best newcomer in Quality Champion in 2019 from flipkart India Awarded for best Quality Analyst in 2016
Timeline
Area Loss Prevention Manager
Qwik Supply Chain (Reliance Retail)
09.2021 - Current
Assistant Manager
Gofers India Pvt Ltd
12.2020 - 08.2021
MBA - Operation management
JNU
07.2019 - 12.2021
Quality Analyst
Teamlease(Flipkart India Pvt LTD)
03.2018 - 12.2020
Sr. Quality Analyst
Intelenet Global Solution Ltd(Amazon.in)
07.2017 - 08.2018
Sr, Quality Lead
Ruralshores(Vodafone)
03.2016 - 07.2017
Quality Analyst
Intelenet Global services
07.2011 - 03.2016
Computer Networking And Telecommunications
Jetking
01.2007 - 12.2007
12th -
DAV Inter Collage Agra
10th - undefined
DAV Inter Collage Agra
Bachelor of arts - undefined
Dr BR Ambedkar university Agra
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