RAMANAND PATHAK
JABALPUR
Summary
To work in a professional and component atmosphere that enables me to cope with the emerging trends and technologies thereby broadening the spectrum of my knowledge and talents to achieve professional satisfaction and growth of the company with proper contribution towards the goals of the organization. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
16
16
years of professional experience
Work History
Sr.Area Maneger
Everlife Cpc Diagnostic
Jabalpur
12.2023 - Current
- Developed and implemented strategies to improve customer service, profitability and productivity in assigned area.
- Analyzed sales data to identify trends and opportunities for growth.
- Conducted regular store visits to ensure compliance with policies and procedures.
- Coached and mentored staff on best practices for customer service, operations, merchandising, safety and security protocols.
- Oversaw the recruitment, training and development of new team members.
- Established performance objectives and monitored progress towards achieving them.
- Organized events such as product launches, promotional activities or special occasions.
- Monitored inventory levels to ensure adequate stock is available in each location.
- Reviewed financial statements and identified areas of cost savings or revenue generation potential.
- Negotiated contracts with vendors to secure lower prices or better terms of payment.
- Prepared monthly reports summarizing store performance against goals set out at the beginning of the month.
- Ensured compliance with all applicable laws related to employment practices, health and safety regulations.
- Managed daily operations including scheduling shifts, assigning tasks and monitoring progress.
- Provided guidance on the implementation of marketing plans in order to drive sales growth.
- Maintained relationships with local businesses in order to build partnerships that benefit both parties.
- Identified areas for improvement within stores based on feedback from customers or employees.
- Resolved customer inquiries and complaints requiring management-level escalation.
Territory Manager
Abbott Healthcare Pvt.
Jabalpur
06.2019 - 10.2022
- Developed and implemented strategies to increase sales in assigned territory.
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Collaborated with marketing team to create promotional materials for target customers.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Analyzed business and sales targets using critical problem-solving skills.
- Supported sales team members to drive growth and development.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Sr.Diagnostic Specilist
Accurex Biomedical Pvt.ltd
Jabalpur
11.2018 - 06.2019
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
- Coordinated with other departments to ensure efficient workflow processes.
- Assisted in developing strategies to increase customer satisfaction levels.
- Conducted regular meetings with staff to review progress and address any concerns.
- Analyzed data from customer surveys to identify trends in customer behavior.
- Collaborated with marketing teams to develop promotional campaigns.
- Exercised versatility in fast-paced, agile work environments.
- Participated in ongoing training and compliance activities.
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
Laboratory Manager
HINDUSTAN WELLNESS preventive Healthcare company
Gurgaon
10.2015 - 04.2018
- Managed and maintained laboratory equipment, including calibrations, repairs, and preventative maintenance.
- Developed and implemented laboratory safety protocols to ensure compliance with OSHA regulations.
- Oversaw the day-to-day operations of the lab, including staffing and scheduling of personnel.
- Conducted quality control checks on samples for accuracy and precision.
- Evaluated test results and determined appropriate corrective action when needed.
- Created reports summarizing experimental results for management review.
- Directed research activities in support of company goals and objectives.
- Trained new personnel on laboratory procedures and techniques.
- Ordered supplies to maintain sufficient inventory levels in the lab.
- Maintained records of all test methods used in the laboratory environment.
Laboratory Technician
PARK HOSPITALS
Gurgaon
06.2013 - 10.2014
- Processed specimens following established protocols while adhering to strict safety standards.
- Resolved customer complaints relating to laboratory services in a timely manner.
- Provided feedback on product performance based on test results obtained from experiments conducted.
- Performed laboratory tests such as cell culture, ELISA, Western blotting and PCR.
Laboratory Technician
PARAS HOSPITALS
Gurgaon
05.2012 - 04.2013
- Conducted daily laboratory maintenance, including cleaning and organizing.
- Performed quality control tests on incoming and outgoing materials to ensure safety standards were met.
- Monitored and maintained laboratory equipment such as pipettes, centrifuges, and microscopes.
- Prepared samples for analysis by weighing, filtering, or diluting them as needed.
- Collected specimens from patients for testing in the laboratory setting.
- Recorded data from experiments into detailed lab reports for review by supervisors.
- Operated various analytical instruments such as spectrophotometers and chromatographs to perform chemical analyses of samples.
- Analyzed results of tests using statistical methods to determine accuracy of results.
- Followed strict safety protocols while handling hazardous materials in the laboratory environment.
- Maintained accurate inventory records of all chemicals used in experiments or stored in the lab.
- Calibrated laboratory instruments according to manufacturer's specifications.
Lab Technician
SUNDER LAL JAIN HOSPITAL
New Delhi
04.2008 - 03.2012
- Performed preventive maintenance on TAB equipment, including changing filters and cleaning coils.
- Identified problems with TAB systems using test instruments such as manometers, anemometers, psychrometers, and micromanometers.
- Adjusted fan speeds, humidifier settings, and other controls to ensure proper system operation.
- Installed new control devices such as programmable thermostats and digital controllers.
- Analyzed data collected from tests performed on the HVAC system to determine compliance with industry standards.
- Maintained detailed records of all work performed on TAB systems for future reference purposes.
- Completed daily reports summarizing work activities for supervisors.
- Responded quickly to emergency service requests when necessary.
- Provided customer support regarding usage of TAB equipment if needed.
- Updated software programs related to TAB systems as required.
Education
Skills
- Computer knowledge - Basic Knowledge
- Knowledge of National Accreditation Board for Hospital & Healthcare providers
- Knowledge of National Accreditation Board for Laboratory classes
- Knowledge of storage Lab Reagents
- Knowledge of Hospital Management system (HMS)
- Knowledge of QUALITY CONTROLS (QC) Internal & External (EQAS)
- Classes attended of Bio-red QC analysis
- Biochemistry-Able to handle all investigation independently Troubleshooting
- Microbiology, Clinical Pathology, Hematology, Serology/Immunology
Academic Qualification
- Senior secondary from SARASWATI HIGHER secondary school Birsinghpur Pali Umaria (M.P.) aggregate 63% in year 2003.
- High school from SARASWATI HIGHER secondary school Birsingh Pur Pali Umaria (M.P) aggregate 50% in year 2000.
Academic Training
Four month Training in VIMHANS HOSPITAL New Delhi.
Biochemistry Analyzers
- VITROS 250 for dry Chemistry
- VITROS 5.1FS for dry & Wat Chemistry
- Human star 600 fully automated biochemistry
- ERBA Chem -5plus v2 semi-automatic
- Fully Automated TransAsia analyzer EM-360, XL-640
- Roche e411 & e311 fully automatic
Haematology Analyzers
- Sysmex- 2000 I (Fully Automated 5parts Hematology Analyzer.
- Sysmex HS-1000I (Fully Automated 5parts Hematology Analyzer.
- Sysmex HS-800I (Fully Automated 5parts Hematology Analyzer
- SysmexKX-21 (18Parameter Analyzer)
- Sysmex XP-100 (18Parameter Analyzer)
- Vesmatic-20 (For ESR Investigation)
- CA-50 Coagulation Analyzer (Semi Automated) Sysmex
Microbiology
- Bact Alert 3D 60 Fully automatic for Blood culture
- Drawing Cultures As-CSF, Ascitic fluids, Tisssu culture, Urine, Stool with Antibiotic sensitivity
- Staining As- Grams, AFB, Albert, etc
Areas Of Interest
- Watching movies
- Travelling
- Song listening
Personal Information
- Father's Name: Shri RamNarayan Pathak
- Date of Birth: 09/02/83
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Languages
Hindi
First Language
English
Beginner
A1
References
References available upon request.
Timeline
Sr.Area Maneger
Everlife Cpc Diagnostic
12.2023 - Current
Territory Manager
Abbott Healthcare Pvt.
06.2019 - 10.2022
Sr.Diagnostic Specilist
Accurex Biomedical Pvt.ltd
11.2018 - 06.2019
Laboratory Manager
HINDUSTAN WELLNESS preventive Healthcare company
10.2015 - 04.2018
Laboratory Technician
PARK HOSPITALS
06.2013 - 10.2014
Laboratory Technician
PARAS HOSPITALS
05.2012 - 04.2013
Lab Technician
SUNDER LAL JAIN HOSPITAL
04.2008 - 03.2012
Similar Profiles
Rajasekhar TirupatiRajasekhar Tirupati
Regional Manager at Everlife CPC Diagnostics Pvt LtdRegional Manager at Everlife CPC Diagnostics Pvt Ltd
KATHIRVELU KALIAPPANKATHIRVELU KALIAPPAN
Deputy Technical Manager at Everlife CPC Diagnostics Pvt. LtdDeputy Technical Manager at Everlife CPC Diagnostics Pvt. Ltd
KATHERINE COLAYCOKATHERINE COLAYCO
Product Manager -Quality System (Bio-Rad) at Everlife-Lifeline Diagnostics Supplies,Inc.Product Manager -Quality System (Bio-Rad) at Everlife-Lifeline Diagnostics Supplies,Inc.