Ramanand Ray
Operation Manager
Gurgaon
Summary
Results-driven and strategically minded corporate professional with 10 years of progressive experience in business operations, project management, and cross-functional team leadership. Proven ability to streamline processes, optimize productivity, and lead high-impact initiatives across diverse corporate environments.
Overview
11
11
years of professional experience
2011
2011
years of post-secondary education
2
2
Languages
Work History
Operation Manager
Medibuddy Vhealth (formerly known vhealth by Aetna
New Delhi, Delhi
11.2021 - Current
- Manage end-to-end Operation process, from forecasting demand to final delivery.
- Improve operational efficiency by streamlining workflows and implementing best practices.
- Monitor and control operational expenses to stay within budget.
- Enhance team productivity through performance tracking, training, and engagement initiatives.
- Liaise with the sales team to develop strategic plans that drive project success.
- Developed and implemented SOP to improve efficiency and reduced operational escalations.
- Collaborated with senior leadership to create and implement strategic plans that aligned with company goals.
- Managing a team of five professionals, ensuring operational efficiency and smooth workflow.
- Prepare and share periodic reports (daily/weekly/monthly) related to operations for management review.
Senior Executive, Operation
United Healthcare Pvt. Ltd.
02.2019 - 09.2021
- Manage health checkup appointments for Pre-employment, Annual, and PPMC customers.
- Ensure smooth execution of daily appointments.
- Coordinate & procure health checkup reports from Hospitals/Diagnostics.
- Upload the customers reports on the client (insurance co.) portal.
- Coordinate with grievance team and provide solution to their reports related query.
- Maintain accurate and up-to-date records, logs, and reports related.
- Manage Client escalation and provide solution within the timeline.
Senior Associate Field Coordinator
Home Credit India Pvt Ltd
11.2014 - 04.2018
- Manage allocation of Pan India loan installment collection data.
- Allocate leads to the Field executive based on the serviceable pin codes.
- Compile data of collection and send it to for payment pairing.
- Handle payment escalations & Provide solution within the timeline.
Education
Graduate -
JP university
Skills
Strategic Planning & Execution
Cost Management
Business Process Improvement
Team Performance & Development
Team Leadership & Collaboration
Budgeting & Forecasting
Data Analysis & Reporting
Quality Assurance
API integration with Vendors
Personal Information
- Date of Birth: 05/02/89
- Marital Status: Married
Timeline
Operation Manager
Medibuddy Vhealth (formerly known vhealth by Aetna
11.2021 - Current
Senior Executive, Operation
United Healthcare Pvt. Ltd.
02.2019 - 09.2021
Senior Associate Field Coordinator
Home Credit India Pvt Ltd
11.2014 - 04.2018
Graduate -
JP university