Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

RAMESH PRAGADA

Hyderabad

Summary

Dynamic Process Associate with a proven track record at RealPage, adept in enhancing payment processes and customer satisfaction. Leveraged MS-Office and SQL expertise to streamline operations, achieving significant efficiency improvements. Excelled in team collaboration and problem-solving, ensuring timely financial transactions and superior client support.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Process Associate

Realpage Idia Pvt Ltd
Hyderabad
06.2023 - Current
  • Working as a process associate in supporting the payments process
  • Monitoring the transaction history of the payments with the vendors
  • Sending an emails and following up with clients to know the successful transactions
  • Working on payments on daily bases
  • Paying the utility bills of business customers before due dates with the credit cards
  • Updating the payment details in the tool for the future reference
  • Calling the vendors for making payment arrangements
  • Working simultaneously with the credentialing team in phillipines
  • Creating and Updating the credentials details in the tool

E-Support Officer

Intouch CX
Hyderabad
08.2022 - 05.2023
  • Worked as a live chat support agent for the International process
  • Helping to understand the customer problems
  • Resolving the customer queries with the best solution
  • Worked as a SME (Subject Matter Expert) to help the freshers
  • Arranging Day-by-Day meetings with the team leads and team mates
  • Participating actively in conducting Team engagement activities
  • Compensating the customers for the bad experience with our company services

Process Associate

Joules to Watts solutions (RealPage)
Hyderabad
05.2021 - 08.2022
  • Conducted daily process reviews to identify areas for improvement and increased efficiency.
  • Monitored calls for quality assurance purposes, providing feedback to agents when necessary.
  • Conducted follow-up calls with customers to confirm satisfaction levels.
  • Scoring U.S. prospects call for the apartment's lease.
  • Updating the call data for the future reference of the apartments.
  • Following up with the prospects who are looking for apartments.
  • Storing the data in a tool and updating it for the clients.

HR Intern

Campus Marg India (CMI)
Hyderabad
07.2020 - 04.2021
  • Created job postings and placed them on various job boards and websites.
  • Managed the onboarding process for new hires, including orientation and paperwork completion.
  • Advised management on organizing, preparing or implementing recruiting or retention programs.
  • Developed reports for HR team members to use during meetings and presentations.
  • Interviewed job applicants to obtain information on work history, education or job skills.

Education

Bsc - Computer Science

Osmania University
11-2020

Intermediate - MPC

Osmania University
01.2017

SSC -

St. Ignatius High School
06-2014

Skills

  • MS - Office
  • Power BI
  • AWS Services Basics
  • Canva
  • SQL

Certification

  • Power BI for Beginners, Simplilearn
  • Basic to Advance Power BI, Skill Nation
  • Fundamentals of Cloud services, Skill Soft

Affiliations

  • Helping poor children providing the education.
  • Started a Mobile Library in different locations and motivated children's to study.
  • Conducted activities to engage the children's for the better education.
  • Adopted a school in rural area and donated books and sports kits to the childrens.

Timeline

Process Associate

Realpage Idia Pvt Ltd
06.2023 - Current

E-Support Officer

Intouch CX
08.2022 - 05.2023

Process Associate

Joules to Watts solutions (RealPage)
05.2021 - 08.2022

HR Intern

Campus Marg India (CMI)
07.2020 - 04.2021

Bsc - Computer Science

Osmania University

Intermediate - MPC

Osmania University

SSC -

St. Ignatius High School

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RAMESH PRAGADA