Ranit Das
Senior Customer Success Specialist
Kolkata
Summary
Highly organized and reliable professional with a proven track record of effectively managing multiple priorities. Excels in fostering a positive work environment and consistently exceeds expectations. Demonstrates a strong commitment to teamwork and achieving client satisfaction by readily taking on additional responsibilities.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Senior Customer Success Specialist
BuyerForesight
02.2022 - Current
- Successfully acquired audiences for BuyerForesight (Common Sense Conferences) through hosting virtual and In-Person roundtables and experience events across US, APAC/ANZ, and EU
- Delivered qualified leads for B2B software solution companies, resulting in increased demand and revenue in their pipelines
- Managed multiple clients globally, providing overall account management
- Handled overall client communication
- Organized 40+ virtual and In-person events for 10+ clients, recruiting over 100 VPlevel participants from various industries
- Oversaw logistics and operations for all events, developed content strategies for social media posts, landing pages, and marketing collaterals to attract target audiences
- Utilized various third-party and in-house email marketing automation tools (such as Persist IQ and MAP) to generate cold/warm leads and meet business demands
- Managed teams of data researchers to help gather data on relevant prospects for specific events
- Provided Demand generation and Data research training to new joiners
- Collaborated closely with the Tech/IT team to provide firsthand feedback on inhouse tools for continuous improvement.
- Negotiated contract renewals/upgrades with existing clients leading to increased revenue streams.
- Promoted a positive brand image by consistently delivering exceptional customer service experiences.
- Actively sought customer feedback on products/services in order to improve quality and enhance overall experience.
Customer Success Specialist
BuyerForesight
12.2020 - 02.2022
- Generated sales qualified leads (Decision-makers) from various industries for Clients offering Cybersecurity, Data Analytics, Knowledge Graph and AML Solutions
- Managed multiple client accounts, resulting in retention and increased revenue in their pipeline
- Developed a thorough understanding of the SaaS industry, validated product-market fit, conducted prospect research, and created outreach messages to secure B2B qualified leads.
Data Research Associate
BuyerForesight
11.2019 - 12.2020
- Developed deep understanding of SaaS industry, validated product-market fit, conducted prospect research and generated quality data/profiles for outreach.
- Researched right contacts and information(email addresses and direct numbers) using LinkedIn Sales Navigator and Google.
- Linkedin outreach to all relevant prospects for specific events and generate leads.
Management Trainee
BuyerForesight
01.2019 - 10.2019
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Collaborated with cross-functional teams to optimize overall business performance and achieve organizational objectives.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
Education
Marketing | P.G.D.M -
United World School of Business(AIMA)
Kolkata, West Bengal 04.2017 - 05.2019
Marketing | Bachelor of Business Administration - undefined
Scottish Church College
Kolkata, West Bengal 03.2011 - 05.2013
Skills
- Demand Generation
- Lead Generation
- Feedback collection
- CRM Software
- Client Communication
- Data Collection
- Follow-up skills
- Customer Succes
- Email Marketing
- Conference/Event Management
Personal Information
- Date of Birth: 10/26/1992
- Nationality: Indian
Accomplishments
Received a Certificate for delivering a good month for the Account with 11 meetings set for the month of November, 2019
Hobbies
- Dancing
- Making videos ranging from Reactions, Reviews, Vlogs, Dance covers for my YouTube Channel.
- Listening to music
- Travelling
Timeline
Senior Customer Success Specialist
BuyerForesight
02.2022 - Current
Customer Success Specialist
BuyerForesight
12.2020 - 02.2022
Data Research Associate
BuyerForesight
11.2019 - 12.2020
Management Trainee
BuyerForesight
01.2019 - 10.2019
Marketing | P.G.D.M -
United World School of Business(AIMA)
04.2017 - 05.2019
Marketing | Bachelor of Business Administration - undefined
Scottish Church College
03.2011 - 05.2013
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